Launchpad Operations Associate

As Magic Eden continues to shape the future of NFTs, we're on the lookout for a Launchpad Operations Associate. This role will be responsible for providing exceptional support for our Launchpad partners/creators, ensuring they feel supported throughout their onboarding process, that their mints are set up for success, and that any issues are resolved quickly and efficiently. The ideal candidate will be a true degen who lives and breathes NFTs and memecoins, has a strong technical aptitude, and possesses the ability to maintain composure during high-stress periods, efficiently resolving any difficulties or challenges encountered. This role will primarily cover APAC or EMEA time zones.

Responsibilities:

• ME Launchpad Mint Setup: Ensure the seamless setup of ME (Mint Experience) Launchpad mints to guarantee a defect-free experience for users. This involves leveraging basic knowledge of various blockchain technologies and proficiency in programming tools such as Github and Linux command line tools

• Partner Relationship Management: Develop and nurture strong relationships with Launchpad (LP) partners to facilitate their mint setup for success. Provide dedicated support and guidance to partners throughout the onboarding process and continue to offer assistance until the completion of their mint.

• Problem Solving: Exhibit exceptional problem-solving skills to tackle novel situations that may arise during the minting process. Maintain composure during high-stress periods and efficiently resolve any difficulties or challenges encountered, ensuring a smooth and successful minting experience for all parties involved.

• Collaborate with other team members to ensure all operational initiatives are executed effectively and efficiently

• Manage and maintain databases, spreadsheets, and other relevant documents to ensure the smooth running of operations

• Assist in the development and implementation of new operational processes, policies, and procedures

• Monitor user feedback and suggest changes to improve the user experience.

• Perform other duties as assigned by management

Qualifications:

• Strong understanding of blockchain technologies and proficiency in Github and Linux command line tools

• Strong understanding of blockchain technology

• Active participation in the overall crypto community– you live and breathe NFTs and memecoins

• A genuine passion for helping customers and a commitment to delivering exceptional service

• Excellent communication and interpersonal skills

• Strong organizational skills and attention to detail

• Tech-savvy and comfortable using various software and online platforms

• Experience in database management, data analysis, and spreadsheets

• Ability to work independently and act as a strong team player

• Strong problem-solving and analytical skills

• Ability to adapt to changes in a fast-paced environment

• Prior experience in a customer-facing support role is preferred  
  
  

 Equal Employment Opportunities at Magic Eden

Magic Eden is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Magic Eden believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Magic Eden also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Magic Eden’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws.

This employer participates in E-Verify.