Customer Support Officer - Italian Happiness

Job Overview

We are seeking a dedicated Bilingual Italian-English Customer Support Agent, also referred to as a Happiness Officer. In this role, you will deliver exceptional service through email and live-chat channels, ensuring a pleasant experience for our customers. A genuine enthusiasm for assisting others and the ability to maintain composure in high-pressure situations are essential.

Key Responsibilities

• Provide professional and courteous customer support via email and live chat.
• Translate product materials into Italian effectively.
• Regularly moderate and support the translations of colleagues.
• Uphold a positive and helpful demeanor throughout all interactions.
  
  

Required Skills

• Proficiency in both Italian and English.
• Strong verbal and written communication abilities.
• Capability to remain calm and effective under pressure.
• Previous experience in customer support or a related field.
• A passionate commitment to helping others.
  
  

Qualifications

• Demonstrated experience in customer service or similar positions.
• Strong bilingual communication skills in Italian and English.
• Proven ability to navigate challenging situations with ease.
  
  

Career Growth Opportunities

We are committed to fostering personal and professional development, offering opportunities for our employees to enhance their skills and progress within the organization.

Company Culture And Values

Our company champions a collaborative and supportive environment, prioritizing customer satisfaction and valuing effective communication. We strive to empower every team member to contribute positively to the overall customer experience.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive health and wellness benefits.
• Flexible working hours to support work-life balance.
  
  

Employment Type: Full-Time