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Community Technical Moderator

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

India

Offer summary

Qualifications:

Broad understanding of Databricks, Deep knowledge of Spark and Delta, Experience with Medallion Architecture, Familiarity with community platforms, Past experience as a moderator (preferred).

Key responsabilities:

Provide accurate answers to technical questions
Encourage community peer-to-peer support
Track questions and ensure timely follow-ups
Create community documentation and knowledge base articles
Collaborate across various teams and SMEs

Databricks Computer Software / SaaS XLarge https://databricks.com/

5001 - 10000 Employees

See more Databricks offers

Job description

FEQ425R608

Mission

As Community Technical Moderator, you will help our online data practitioner community discover the value of Databricks by providing answers to their technical Databricks platform questions. You will be responsible for ensuring that questions and comments are responded to in an accurate, comprehensive, and timely fashion by providing answers directly, or tapping into a talented bench of subject matter experts (SMEs) for answers. This mission requires technical knowledge, diplomacy, great written communications, and above all a commitment to helping our customers learn and consume Databricks to the benefit of their careers and their organizations.

Outcomes

Be customer-obsessed
Encourage our large network of data practitioners to help each other in their learning journey by providing peer-to-peer community answers where possible
When peers do not answer each other, provide customers with answers to technical questions from our internal subject-matter experts within our Community SLA time frame
Track question and answer status to ensure follow-up and resolution
Drive high member satisfaction, consumption and retention by ensuring questions are addressed in the professional, specific and human manner that best represents Databricks
Develop and maintain strong partnerships with internal and external subject matter experts
Create and contribute to Databricks platform community documentation and knowledge base articles
Strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs
Embody a spirit of collaboration; coach team members
Liaise with Product, Engineering, Developer Relations, Learning & Certification, Marketing, Legal, Pre- and Post-Sales teams

Competencies

Broad Databricks understanding including Data Engineering, Data Analysis, and Machine Learning
Deep Spark and Delta understanding
Experience with Medallion Architecture
Familiarity with those open source tools: Unity Catalog, MLflow, Icebern, Hudi
Deep understanding of either AWS or Azure data services, with relevant experience in the other platform, and familiarity with GCP
The ability to research within complex information landscapes
Demonstrated ability to collaborate and influence in low-resourced environments
Familiarity with community platforms such as Khoros, Vanilla, Discourse (preferred)
Past experience as a moderator or administrator of an online community (preferred)

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.