Customer Service Representative

About the Role:

We are seeking a highly motivated and skilled Customer Service Representative to join our team in the Health Care Services industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers. Your main goal will be to ensure customer satisfaction by addressing inquiries, resolving problems, and processing orders in a timely and efficient manner. You will be working in a fast-paced environment, where your excellent verbal and written communication skills will be essential to succeed.

Minimum Qualifications:

• Excellent verbal and written communication skills
• Proven experience in telephone customer service
• Ability to work in a fast-paced environment
• Strong problem resolution skills
• Positive attitude towards customer inquiries and complaints
• Experience in processing orders

Preferred Qualifications:

• Experience in the Health Care Services industry
• Bilingual in English and Spanish
• Familiarity with CRM software

Responsibilities:

• Answering customer inquiries via phone, email, and chat in a professional and timely manner
• Resolving customer problems and complaints with a positive attitude
• Processing customer orders and ensuring timely delivery
• Maintaining accurate customer accounts and records
• Collaborating with other departments to ensure customer satisfaction

Skills:

As a Customer Service Representative, you will be using your excellent verbal and written communication skills to provide exceptional customer service. Your ability to work in a fast-paced environment and resolve customer problems will be crucial to your success. You will also be processing customer orders and maintaining accurate customer accounts, which requires attention to detail and strong organizational skills. Additionally, any experience in the Health Care Services industry or familiarity with CRM software would be beneficial in this role.