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Customer Advocacy Manager - Design

extra holidays - extra parental leave - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom, EMEA

Offer summary

Qualifications:

2+ years of relevant experience in Design, Bachelor's degree in Engineering/Industrial Design/Product Design (preferred), Experience using CAD software, Fusion 360 preferred, Proficient in excellent communication, Problem-solving skills focused on customer needs.

Key responsabilities:

  • Engage with Fusion Designers to drive new technology adoption
  • Provide customer feedback to product stakeholders
  • Test and validate new functionalities for quality assurance
  • Showcase new design technology internally and externally
  • Collaborate with experts across all areas of Fusion
Autodesk logo
Autodesk Computer Software / SaaS Large https://www.autodesk.com/
10001 Employees
HQ: San Rafael
About Autodesk
Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D. We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife. We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
See more Autodesk offers

Job description

Job Requisition ID #

24WD83006

Position Overview

Interested in shaping the future of design in Autodesk Fusion?

Are you passionate and energized by working closely with customers? If so, this is the role for you!

You will work closely with customers globally, backed up with your own capabilities and expertise, to influence future development initiatives. You will work closely with product teams, to ensure we are validating future software capabilities, in close collaboration with our Technology centers. All with the goal of representing our customers' perspective within Autodesk Fusion.

You will report to the Manager of Fusion Customer Advocacy - The position can be remote from the UK or Hybrid (Birmingham)

Responsibilities

  • Connect and engage with Fusion Designers to drive adoption for new technology and workflows

  • Provide customer feedback and insights to key product stakeholders

  • Test and validate new functionality, maximizing customer trust and release quality

  • Validate our Design capabilities in-product and certify end-to-end workflows, in close collaboration with our Technology Centers

  • Showcase new Design technology to our customers, to our partner network and internally across Autodesk

  • Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code

Minimum Qualifications

  • 2+ years’ relevant experience in a Design focused role

  • Bachelor level degree in Engineering/Industrial Design/Product Design or similar preferred

  • Experience using CAD software (Fusion 360 preferred)

  • Excellent communicator and relationship builder

  • A problem solver with a drive to do the best for our customers

  • Comfortable and confident presenter/public speaker

  • Travel internationally as required

#AC-1

Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

CAD ProgramsCustomer EngagementDesign Theory

Other Skills

  • Problem Solving
  • Collaboration
  • Communication
  • Public Speaking
  • Relationship Building
Are you interested?

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