Remote - Customer Service Representative

Taylor Corporation is a dynamic, diversified company with big plans for the future ― and your career. We power our employees’ potential and strive to create opportunity and security for every member of the team. If you’re ready for something bigger ― more challenge, more variety, more pathways for professional growth ― we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.

Ready to reach your potential? It’s time to look at Taylor.

Your Opportunity: 

Taylor Print & Service Solutions, a division of Taylor Corporation, is looking for a Customer Service Representative to join the team remotely! In this role, you will be responsible for establishing and maintaining relationships with our customers on behalf of the company!

Your Responsibilities:

• Work independently and within a team to deliver a consistent, exceptional customer experience.

• Manage all communications-written, verbal, and in person, in a professional manner.

• Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions.

• Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.

• Successfully establish, manage and exceed customer expectations throughout all engagements.

• Understand and appropriately use the company pricing system and policies.

• Review a variety of work product including internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities.

• Manage workflow to meet customer deadlines in a team environment.

• Understand and help the customer articulate their needs.

• Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.

You Must Have:

• High School education or the equivalent

• 3 years of related / relevant experience in a Customer Service position or specialization

• Strong Microsoft Office skills with emphasis on Excel and Outlook

• Advanced computer experience and ability to implement new technologies

We Would Prefer:

• 2 or 4 year college degree

• Print, marketing, or promotional product experience and/or Salesforce.com knowledge

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest graphics communications firms in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small.

Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.