Senior Infrastructure Analyst

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.  

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year. 

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries. 

You will provide a first line contact with all principal corporate clients with a high level of technical complexity.

We are looking for a proactive thinking, hands-on and communicative person that will help us to:

• Support Sinch platforms and applications;
• Investigate problems and to provide creative solutions to several kind of issues;
• Help out our clients, suppliers and colleagues with their demands;
• Identify repetitive problems and generate automatized solutions.

Requirements

• Experience in support applications such as monitoring tools (nagios, zabbix) and issue trackers (like jira);
• Know how to handle big amount of data and configuration files on Linux. Understand and use Shell-Script (Bash) for daily activities;
• Solid knowledge on database, mainly with big bases (above 1 bi of lines); TCP/IP networks (focus on troubleshooting) and Java execution environment;
• Domain at least one language, like: python, ruby, php, perl, javascript, lisp. Scheme or clojure;
• English

Benefits

Benefits. Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more. 

Our Hiring Process 

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations. We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!