Assurance Capability Specialist

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

The Assurance Capability Specialist responsible for the to the development and implementation of the assurance capability plan by delivering key initiatives to across their Line of Business. This role will collaborate with service lines, developing processes, and supporting training and development activities to enhance overall service quality and compliance. 

What you’ll bring

• Broad knowledge of work processes and quality system requirements. 
• Strong knowledge of change management and process improvement practices. 
• An appreciation of both IT and business Process management. 
• Knowledge of process improvement methodologies such as Six Sigma, Lean, TQM, Kaizen, etc
• 3+ years’ experience in quality, operations or project management. 
• Proven experience in change Management, business analysis and process improvement
• Ability to work on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations

Responsibilities

• Contributes to the development and execution of the assurance capability plan by supporting the GM Assurance Capability and service line leaders in defining objectives, timelines, and deliverables. 
• Collaborate with the Delivery Assurance Analyst in the collection and analysis of data to identify trends and patterns in service performance. Prepare reports on key performance indicators (KPIs) and metrics.  
• Support the identification of process improvement opportunities through analysis of current practices. Design process improvement initiatives in-line, working with the service lines to document and redesign processes and practices in-line with ITIL and industry standards. 
• Assist in developing and delivering training programs in support of the Training Facilitators in delivering training content to service line teams. 
• Support the monitoring of service line adherence to compliance and quality standards. Input into audits and reviews as required. 
• Build and maintain effective relationships with service line teams to understand their needs and challenges. Provide support to ensure alignment with assurance objectives. 
• Contribute to a positive and collaborative team environment by sharing knowledge and expertise. Support team members in achieving their goals. 

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.