Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 4 million users who trust us with more than $50 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
The Fraud Investigations team is part of Wealthsimple’s Security & Risk CXO Group which falls under the Client Experience Operations team. Wealthsimple’s Security & Risk Group encompasses both investigations and operational aspects of fraud: prevention, detection, investigation and client experience. The team plays a crucial role in safeguarding our clients and maintaining trust in Wealthsimple’s services.
The Investigator will be responsible for evaluating incidents of suspected financial crime committed against Wealthsimple and its customers and make recommendations about future measures. The Investigator will proactively identify potential financial crime through in-depth analysis, and effectively respond to reported claims of financial crime.
In this role you will have the opportunity to:Conduct comprehensive, detailed investigations of suspected financial crime activityEngage in critical thinking and leverage data analysis techniques and pattern detection to uncover financial crimeUtilize internal systems and tools for obtaining information and documenting casesRemediate activity deemed fraudulent/suspicious as per industry and business best practicesManage multiple cases at a time and maintain case closure Service Level Agreements within specified timeframesCommunicate directly with customers to investigate and resolve casesParticipate in weekly and monthly calibration sessions with peers and relevant internal staff to identify financial crime trends Skills we are looking for:1+ years experience in financial crimes investigations, ideally with a focus in credit card fraudHigh attention to detail and the ability to think strategicallyResourceful, persistent and able to thrive in fast paced environmentDemonstrated knowledge of fraud management frameworks, processes, controls, prevention systems and technology specifically within a financial services environment.Ability to collect, organize and analyze large datasets with precision and accuracy. (Experience with SQL is a bonus).Excellent communication (written and verbal), analytical skills, and detail oriented skillsWhy Wealthsimple?
🤑 Competitive salary with top-tier health benefits and life insurance
📈 Retirement savings matching plan using Wealthsimple Work
🌴 20 vacation days per year and unlimited sick and mental health days
📚 Up to $1,500 per year towards wellness and professional development budgets respectively
🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year
🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
💖 Company-wide wellness days off scheduled throughout the year
We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.
