Customer Experience Representative (Ph)

Centro team is an international product development company. Our team has over 15 years of expertise in web development, commercial design, affiliate, and online marketing.
Our offices are located in the USA, Canada, Cyprus, Ukraine, Poland and Georgia, etc.

Our product: It is the original clip marketplace delivering authentic content from studios to consumers worldwide.

We`re looking for a Customer Experience Representative from Colombia, you will be the primary contact for our Customers and Creators. You will handle incoming calls, chats and emails while navigating multiple systems. As the front line, you will actively contribute to site improvement by promptly reporting bugs and other issues to the team as needed.

Responsibilities: 
● Responding to incoming calls, chats, and emails from Customers and Creators in a timely and
professional manner.
● Provide assistance with billing inquiries, technical support, and website navigation.
● Effectively troubleshoot and resolve issues, escalating cases when necessary.
● Reviewing creator applications to validate the information provided, and providing additional
assistance or clarification when necessary.
● Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions
for potential fraudulent activity.
● Acting as a liaison between customers/creators and internal departments to facilitate effective
communication and problem-solving, providing detailed and accurate information.
● Stay up-to-date with product knowledge and company policies to provide accurate
information and support to our Customers and Creators.

Requirements: 
● You have a strong passion for helping people and delivering exceptional customer service.
● Proficiency with computers and web browsers, with the ability to multiply across multiple
systems.
● Strong problem-solving skills and the ability to independently identify and resolve issues.
● Attention to detail when identifying and reporting bugs, providing accurate and
comprehensive information.
● Fluent in written and spoken English.

We offer: 
- Target bonus based on your yearly salary;
- Paid vacation,  and sick days, Birthday day off;
- Gym/fitness allowance;
- Home office allowance;
- Global Remote Work benefit;
- Education allowance to keep your business skills.