Regional Quality Manager (Remote)

Since 1999, Pyramid Healthcare has been dedicated to offering the highest quality of care to those we serve. A focus on client-centered care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment. Under a passionate leadership team, Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being!

Deliverables/Principal Results Expected:

• Work in collaboration with Clinical Directors/Supervisors, Executive Directors, Assistant VP of Operations, and the Clinical Compliance team to work as a unite team front to address any clinical quality and compliance concerns.
• Conduct routine weekly chart audits, noting tendencies and trends of clinicians and sites. Each chart audit will be documented using chart audit form to remain in compliance for inspections/surveys.
• Regularly reviews clinical documentation including but not limited to treatment notes, treatment plans and level of care assessments and provides feedback to the clinical team, Clinical Directors/Supervisors, Executive Directors, Assistant VP of Operations as needed.
• Provide oversight of clinical documentation and feedback to Clinical Directors/Supervisors, clinicians, BHT’s, CRS’s, and others as appropriate.
• Provide supervision, feedback, training, and instruction as necessary in organizational protocols, assessment methods, and clinical services.
• Work in collaboration with Admissions, Billing and other departments to ensure proper delivery of services and maintaining compliance with state licensing and accreditation boards.
• Assess clinical competency of clinicians, both licensed and unlicensed, to monitor and safeguard services for clients as directed.
• Point person/lead for quality assurance and clinical compliance for various annual inspections such a DDAP, OMHSAS, and CARF, in combination of working and coordinating with clinical team, as well as for all applicable MA/SCA reviews.
• Facilitates group and individual trainings regarding clinical documentation and proper protocol and tangent regulations for such documentation.
• Communicates any concerns about quality of clinicians’ work to clinicians, supervisors, and other appropriate individuals in a timely manner.
• Works in collaboration with other Regional Quality Managers to review audit/licensing/accrediting outcomes and implementing necessary changes globally across all applicable programs.
• Work in collaboration with Quality Improvement Manager to identify the trends and patterns of quality and compliance measures across the organization.
• Work in collaboration to implement appropriate documentation and program changes with Director of PI and the clinical compliance team to ensure follow through with the new documentation, workflow, etc.
• Identifies training needs and organizes organizational training education program that allows on site education, working towards accredited CEU’s training certification.
• Lead trainer and organizer of new hire training including but not limited to ECR training and demonstrations, compliance protocol, and aiding with clinical trainings.
• Maintain confidentiality regarding privileged administrative and client information in a professional manner.
• Other duties as deemed necessary

Technical Competencies:

• Understanding behavioral health and complex conditions
• Application to practice
• Assessment
• Treatment planning and continuing assessment
• Family, supports and referrals
• Individual Counseling
• Group Counseling
• Documentation
• Skillset within EMR system
• Professional readiness and Ethical Responsibility

• Population Specific Competency

Education, Experience:

A Master’s Degree from an accredited college with a major in psychology, social work, counseling, nursing (with a clinical specialty in the human services field) or other related field, licensure (LPC, LCSW, LMFT, etc.) and 2 years of supervisory experience.

Job-related Behavioral Characteristics:

Strong clinical skills in behavioral health.  A working knowledge of HIPAA, Licensing, and CARF regulations. Excellent oral and written communication and interpersonal skills.  Ability to problem solve by gathering and analyzing information, working well in an individual/ group problem solving situation, and showing initiative in problem solving.  Maintains professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors, and the public.  Sound clinical judgment and excellent clinical skills.  Ability to handle a crisis situation and react appropriately.  Flexibility and adaptable.  Ability to make decisions in an objective and ethical manner.  Calm and decisive in crisis situations.   Ability to sustain a team environment. Communicator within the team framework.

Pyramid Core Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.