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Business Analyst-Tietoevry Banking (m/f/d)

extra holidays - extra parental leave

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Pune (IN)

Offer summary

Qualifications:

6-10 years of experience as Business Analyst, Experience in Financial Sector, Knowledge of payments or core banking, Hands-on experience with relevant solutions, Fluent in English, spoken and written.

Key responsabilities:

Conduct Problem Management and analysis for clients
Drive Root Cause Analysis and preventive measures
Support development of Payments and Messaging solutions
Maintain professional relationships with customers
Participate in testing customer issues when needed

Tietoevry XLarge https://www.tietoevry.com/

10001 Employees

See more Tietoevry offers

Job description

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

Do you want to join and support banking products with a focus on customer, business and ITIL processes? We are looking for you who want to work as a Functional Expert with us and join our exciting journey to digitize the financial market! If you are working as a Business Analyst or a System Analyst today and want to continue your career, this is just right for you!

With us, you will be responsible

As a Functional Expert, you will play an important role in the Continuous Services team of the Tietoevry Payments and Messaging solutions. A central task will be Problem Management and analysis of the incident and changes being raised by the customer of the world’s biggest banks. The role interacts with customers, continuous service managers, development teams and other subject matter experts to understand the customer problem and the customer need. After an analysis of the problem is done, you will drive the Root Cause Analysis and work on preventive problem management. You will bring business and domain knowledge to the teams, assisting them in developing Payments and Messaging solutions for the future. Support and participate in testing the customer issues as and when needed.

As a Functional Expert, you will be expected to be proactive and have control over the problem being analyzed. Establish a good professional relationship with the customer where the customer trusts you to be their reliable partner to grow their business and meet their client SLAs.

Your profile and experience

We seek you with previous experience from the role of Business Analyst in the Financial Sector where you have provided consulting and/or business analysis support in areas related to payments, core banking or cash management. Specialists in any of these areas will be preferred and hands on experience with solutions for various products like direct debits, direct credits, payments, account solutions, multi-bank payments and SWIFT based payments is a plus.

We believe you have at least 6-10 years of experience from the role or in process and / or business analysis. You master English fluently in speech and writing.

We value that you as a person have the power to improve the financial sector and want to develop in a role where you can run IT and / or business-oriented change projects. You are genuinely interested in seeking new knowledge and experience, are results- and customer-oriented and used to working in Customer support area. You should be a team player where you learn and share with the team.

Should also have the skills to work independently and feeling confident in your professional role, where you take great responsibility and ownership of the problem at hand.

What we offer you

Our goal is satisfied clients and quality in our customer deliveries. With quality-oriented colleagues and interesting multi-level customer relationships, With experienced and professional consultants who handle the interaction between business and IT, we have a big and positive impact on our customers' business activities

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)