National Inside Account Manager

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SUMMARY
The Manager Nat'l Inside Account NIAM will be responsible for daily client interaction with approximately 200-225 Ryder National Account locations. The NIAM will serve as the primary point of contact for the management of these locations. Their responsibility will be to ensure that the local field operations and rental teams deliver customer support services according to the service level agreement (SLA) and exceed the National Account's overall expectations. The NIAM will follow the guidance of, and work within the parameters set forth by, the assigned Director of National Accounts (DNA). Responsible to maintain branch-level customer relationships and ensure customer satisfaction as it pertains to all facets of the business: operations, rental, and sales Under the direction of the DNA, the NIAM will provide customer support, seek and coordinate issue resolution, obtain necessary resources at the local Ryder branch and National levels, and ensure prompt and effective handling of stated customer concerns. The incumbent will also be responsible to probing for and identifying opportunities to sell Ryder products and services within assigned locations, and cultivate new opportunities for business growth

ESSENTIAL FUNCTIONS
Establish ongoing rapport and manage approximately 200-225 assigned small Ryder National Account locations to ensure customer satisfaction and retention. Provide customer service functions and resolve customer issues by identifying problems and coordinating resources. Document detailed notes related to account activities in Salesforce.com related to customer's needs and concerns. Educate the customer and promote ancillary Ryder products/services such as RydeSmart, insurance coverage, fuel services, or other new services as they become available. Utilize the customer term-out report to prioritize business growth efforts.

ADDITIONAL RESPONSIBILITIES
Performs other duties as assigned

EDUCATION
Bachelor's degree in Business, marketing or equivalent experience required.

EXPERIENCE
Three (3) years or more experience in successful Account Management or Customer Service experience

SKILLS
Maintains a high degree of professionalism. Demonstrated sales aptitude, assertiveness, persistence and self-motivation Seeks to acquire knowledge in area of specialty. Strong verbal and written communication skills. Ability to analyze and solve problems. Ability to listen, write, and speak effectively. Inform, explain, and give instructions. Ability to build strong customer relationships. Excellent customer persuasion skills Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to work independently and as a member of a team. Flexibility to operate and self-driven to excel in a fast-paced environment. Capable of multi-tasking, highly organized, with excellent time management skills. Detail oriented with excellent follow-up practices

KNOWLEDGE
Excellent knowledge of MS Office, Word, Excel, Outlook.; advanced level. Transportation and logistics industry knowledge helpful, but not required; intermediate level; preferred. Proficiency in CRM - Salesforce.com ; advanced level; preferred.

LICENSES

TRAVEL
1-10%

Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.

Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

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The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

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