Business Operations Associate

We’re on a mission to make sure everyone has access to the law.

Lawhive is an online platform for consumers and small businesses to get legal help for a fraction of the cost of a law firm. Our platform combines regulated human lawyers collaborating alongside the world’s first AI lawyer specifically built for consumer legal work.

Equal access to the law is one of the biggest and most pressing unsolved problems in society today. We’re passionate about levelling the playing field and believe access to the law should be a basic utility in society.

Our AI lawyer Lawrence is built on top of our own fine tuned LLM and recently passed the Solicitors Qualifying Exams (SQE).

We have backing from leading US and UK VC funds including Google Ventures and Episode 1, and from founders and executives who've built some of the biggest startups like Bloom & Wild, Primer, SignalAI, Spotify, Meta, Curve, Monzo, Tide.

The Role

We are looking for an ambitious, proactive, and detail-oriented Business Operations Associate to join our world-class team. This role will be at the heart of our organization, ensuring smooth day-to-day operations and contributing to our long-term growth. This role offers a unique opportunity to wear multiple hats and make a significant impact in a fast-paced startup environment.

The Business Operations Associate will be critical to supporting our hybrid way of working and will be required to have a partially physical presence in our office in central London 2-3 days per week. 

You’ll work closely with Lawhive’s Chief of Staff (CoS) to take ownership of important business operations processes, such as creating a smooth onboarding experience for our new team members, setting up IT systems and processes and coordinating company events.

Requirements

• IT support: Oversee the setup of user accounts, trouble-shooting and user account management for our software/systems.
• IT equipment management: Ensure that all remote workers have the equipment to efficiently and safely work from home (PC and desk setup). Process requests for new and replacement equipment and track who has what.
• Onboarding communications, information sessions & buddy system: Work closely with our HR/Talent team and Managers to ensure that all new-starters receive clear and timely information for their onboarding and coordinate onboarding information sessions and our new-starter buddy system. 
• Software/tooling set up: Work with our CoS to research new systems, support the set up and training for implementation and write paybooks/userguides on them.
• Office management: Support the management of our London office including access passes, IT equipment and other office facilities. 
• Event coordination: Support the CoS in the delivery of our company events, including regular all-company video call updates, in person get togethers and social events. 
• Supplier & contract management: Keep a database of supplier contracts and support in the management of their accounts.
• Post processing: Support remote customer support team members in processing physical post (collection, scanning, uploading, printing and sending parcels of documents)

Benefits

• ✈️  34 Holidays (25 days annual leave + your birthday off + bank hols in England)
• 💰  Equity
• 💰  Pension
• 🏠 Quality home workstation setup/equipment
• ⛳️  Regular team building activities, socials, and annual retreat!