Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.
We are seeking an entry-level Technical Support Specialist to join our growing team in the digital advertising industry. Attitude and communication are the key requirements to be successful. This role will also involve some on call responsibilities x4 per year (48 hours covering 6pm PST Friday until 6pm PST on Sunday).
In this role, you will be responsible for providing technical assistance to clients using our Demand-Side Platform (DSP), reporting systems, and booking systems. You will be troubleshooting issues via support tickets and working to ensure that clients have seamless access to our platforms.
This is an excellent opportunity for someone eager to start a career in digital advertising technology while building their skills in SQL and troubleshooting complex technical issues.
Key Responsibilities:
Respond to technical support tickets: Troubleshoot and resolve issues related to our DSP, reporting systems, and booking platforms within agreed service level agreements (SLAs).
Assist in diagnosing and resolving system issues: Work with internal teams to identify the root causes of problems, ensuring minimal disruption for clients.
Provide customer support: Communicate effectively with clients, helping them navigate and resolve their technical issues, and ensuring a high level of customer satisfaction.
Document solutions: Maintain clear and concise records of support tickets, resolutions, and ongoing issues to build a knowledge base for future troubleshooting.
Collaborate with internal teams: Work closely with engineering, product, and account management teams to address and escalate more complex issues as needed.
Learn and apply SQL: Utilise or develop your knowledge of SQL to query databases and assist in troubleshooting issues related to reporting systems.
Participate in on-call rotations: Provide after-hours support as part of the on-call schedule.
Requirements:
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) a plus but not required.
Familiarity with Digital Advertising technologies: Knowledge of how DSPs, booking systems, and reporting platforms work in the ad tech ecosystem (or a willingness to learn).
Basic SQL knowledge: Ability to write or learn simple SQL queries for troubleshooting purposes.
Strong problem-solving skills: Ability to analyse and resolve technical issues efficiently and creatively.
Customer-focused communication: Excellent written and verbal communication skills, with the ability to explain technical information clearly to non-technical clients.
Attention to detail: Strong organisational skills and attention to detail when documenting issues and their solutions.
On-call availability: Willingness to participate in an on-call rotation to support after-hours client needs.
Preferred Qualifications:
Previous experience in technical support: Experience in a similar technical support role within digital advertising or a related industry.
Experience with SQL: Prior experience working with SQL databases to troubleshoot reporting discrepancies.
Understanding of programmatic advertising: Familiarity with the principles of programmatic advertising and how DSPs operate.
What We Offer:
Competitive salary and benefits package.
Opportunities for career growth and professional development.
A collaborative, dynamic, and supportive work environment.
Flexible working conditions, including the option to work remotely.---If you are passionate about technology, eager to learn, and excited about the digital advertising industry, we encourage you to apply.
Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call +1.866.772.3182. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.
Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements.
If you’re curious about how this factors into this role, please discuss with the recruiter.
Currently work for Yahoo? Please apply on our internal career site.
