Director, Healthcare Professional Services

Director, Healthcare Professional Services

Who We Are

CBORD and Transact have united as industry leaders in integrated technology solutions for housing, access, foodservice, nutrition, eCommerce, card systems, payments, and mobile credentials. Our solutions support healthcare, higher education, senior living, and business campuses, simplifying operations and improving lives. We are committed to fostering a culture of integrity, respect, innovation, inclusion, and continuous growth, where diverse perspectives are value and innovation thrives. 

What You’ll Be Doing- Overall Job Description

We are seeking a collaborative and innovative Director, Healthcare Professional Services to lead and manage the deployment of healthcare solutions, including patient meal services, food service management, and retail. This role requires expertise in healthcare operations and technology, with a commitment to guiding and supporting a diverse, multidisciplinary team in delivering inclusive solutions that address the varied needs of healthcare organizations. The ideal candidate will have a proven ability to foster teamwork, manage software project implementations, and promote equitable client outcomes across the healthcare sector. We strongly encourage applications from individuals of all backgrounds, including those with experience in non-traditional healthcare environments.

What You’ll Be Doing 

• Lead Healthcare Solutions: Oversee the deployment of healthcare solutions, including patient meal services, foodservice management, and retail operations, ensuring that solutions are inclusive and accessible to meet the diverse needs of all clients and patients.
• Empower and Support Teams: Lead, mentor, and support a diverse and inclusive team, promoting collaboration, innovation, and professional growth across services, support, and product teams. Foster an environment where all voices are heard and valued.
• Drive Strategic Direction: Define and implement strategies that align with organizational goals, focusing on client satisfaction, equitable outcomes, and operational efficiency. Prioritize sustainability and inclusive practices in strategy development.
• Inclusive Client Engagement: Act as the primary point of contact for healthcare clients, ensuring the successful delivery of solutions that address the diverse needs of all communities while maintaining strong, inclusive client relationships.
• Equitable Project Oversight: Ensure healthcare projects are delivered on time, within budget, and meet regulatory standards, including HIPAA and HITECH, while addressing the diverse needs of patients and stakeholders.
• Financial Stewardship: Manage the professional services P&L, ensuring financial targets for revenue and margins are met while considering the equitable distribution of resources and investment in inclusive initiatives.
• Compliance and Innovation: Ensure compliance with industry regulations while fostering innovation and driving equitable, inclusive service improvements that benefit all communities within the healthcare sector.

What You’ll Bring to the Table

• Healthcare Experience: 7-10 years of experience preferred in healthcare, with a focus on technology solutions and operations in food and nutrition services, or equivalent experience. A solid understanding of healthcare industry regulations, such as HIPAA, and experience deploying technology solutions in healthcare or long-term care settings is important. Applicants with a variety of healthcare backgrounds, including non-traditional settings, are encouraged to apply.
• Inclusive Leadership: Demonstrated ability to lead, mentor, and support diverse teams of professionals and technical consultants, fostering an inclusive environment where all team members feel empowered to contribute and succeed. Experience leading a team of managers who supervise staff in a variety of implementation roles (PM, Technical, Consulting, etc.) required.
• Technical Expertise: Strong understanding of desktop and SaaS technologies, particularly in healthcare environments. Experience with electronic health records (EHR), healthcare IT infrastructure, and cloud-based SaaS models is required. Openness to learning new technologies is a plus.
• Project Management: Proven success in managing complex technology deployments in healthcare settings, with a focus on delivering projects on time and within budget while ensuring high client satisfaction. PMP, ITIL, or similar certifications are a bonus but not required.
• Effective Communication: Strong communication skills, with the ability to engage diverse stakeholders, including C-suite executives, clinicians, and internal teams. Able to translate technical solutions into meaningful outcomes for clients and colleagues.
• Change Management: Skilled at guiding teams through technology adoption, workflow improvements, and enhancements in clinical outcomes, with an openness to diverse perspectives and approaches.
• Vendor and Interoperability Management: Experience working with healthcare technology vendors, managing third-party providers, and integrating systems across diverse platforms using interoperability standards (e.g., HL7, FHIR). Willingness to explore innovative solutions and partnerships.
• Regulatory Compliance: Advanced knowledge of healthcare regulations (e.g., HIPAA, HITECH), ensuring all technology deployments adhere to regulatory standards and ethical practices.
• Financial Acumen: Understanding of the financial impact of healthcare technology investments and experience managing budgets for technology deployments. Open to exploring cost-effective and equitable solutions.
• Analytical Skills: Ability to assess and analyze data, metrics, and client outcomes to drive continuous improvement in project performance and healthcare service delivery.
• Interpersonal and Negotiation Skills: Proven ability to engage, collaborate with, and influence diverse healthcare stakeholders, including executives, clinicians, and IT leaders, to drive project success and inclusivity.
• Education: Bachelor’s degree or equivalent experience required; advanced degree preferred.  Relevant certifications such as credentialing from the Academy of Nutrition and Dietetics, PMP, ITIL or Sig Sigma are advantageous. 

What’s Good to Know 

• Estimated 25% travel

Who You’ll Work with

• Collaborate with external clients, internal teams, and leadership to ensure service excellence. 
• Direct reports: Managers of implementation, database services, and integrations. 

Why Join the CBORD DREAMteam? 

DREAMteam (how we refer to all of us) You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.

DREAMperks

Staying Healthy

• Eligible team members have access to a robust health insurance plan on their first day of employment.
• To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year.
• Access to an Employee Assistance Program.

Enjoying Time-Off

Eligible team members are granted with the following paid time off annually:

• Vacation: 15 vacation days; pro-rated during the first year
• Holidays: 11 paid holidays each year
• Sick Time: 5 sick days
• Personal days: 3 personal days; pro-rated during the first year

Planning for the Future

• Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
• Access to FSA Plans & Commuter Benefit Plans
• 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay. Fully vested on day one.
• Access to the Roper Employee Stock Purchase Plan
• Paid Parental Leave Program

Make an Impact 

• DREAMcares (The Company’s outreach initiative to support our extended community): Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization.

Apply and Join the DREAMteam

To view more amazing roles at CBORD, visit our career pages at www.cbord.com/careers

This description is intended to be generic in nature. It is not intended to determine all specific duties and responsibilities of any particular position. Essential functions and overtime eligibility may vary on the specific tasks assigned to the position.

As of August 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.