Customer Service Representative

Work Flexibility: Hybrid

Why customer service at Stryker?

Are you passionate about making a meaningful impact in healthcare through your problem-solving and customer service abilities? Join our dynamic 'Solutions Team,' a supportive and diverse group dedicated to providing innovative solutions to our customers' inquiries. We take pride in delivering creative and positive outcomes, so are seeking innovative individuals who are proactive in identifying the root causes of queries and committed to delivering optimal results for our customers.

Every day at Stryker is a new adventure, offering opportunities to expand your knowledge across various facets of our business and the broader medical industry. As part of our team, you will engage with a wide range of email inquiries, requiring strong attention to detail, excellent communication skills, and a drive to deliver exceptional customer service.

Who We Want:

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.

What you will do:

Drive customer satisfaction: Work with the Team to investigate and respond to a queue of incoming email queries in a strategic & timely manner, striving to exceed expectations by delivering positive outcomes & exceptional service.

Get a great sense of achievement: From using your investigation skills daily to implement sustainable solutions for our customers.

Collaborate across teams: Foster collaboration across departments to address complex customer issues.

Implement innovative solutions: Actively participate in brainstorming sessions and process improvement initiatives by identifying inefficiencies, proposing solutions, and collaborating with relevant stakeholders to implement changes that enhance operational efficiency and customer experience.

Embrace Continuous Learning: Demonstrate a commitment to personal and professional growth by actively seeking learning & development opportunities.

What You Will Need:

• Strong Problem-Solving Skills: Ability to analyse complex issues, identify root causes, and develop effective customer solutions.
• Excellent Communication Skills: Clear and concise verbal and written communication abilities to interact effectively with customers and cross-functional teams.
• Customer-Centric Mindset: Dedication to understanding and meeting customer needs, with a drive to deliver exceptional service.
• Team Player Mentality: Collaborative approach to working with teammates and other departments to achieve common goals.
• Experience in Implementing Process Improvements: Demonstrated track record of identifying inefficiencies and implementing process improvements in previous roles.
• Adaptability: Flexibility to thrive in a fast-paced environment with changing priorities and business needs.
• Continuous Learning Mindset: Eagerness to learn & stay updated in an ever-evolving environment.

Culture & Benefits

• Work from home (up to 100%)
• Ongoing training and opportunities for career progression
• Paid Parental leave schemes
• Volunteer Day
• Engagement Day
• Onsite gym available in most offices
• Being part of one of the world’s largest and most recognizable brands.
• Excellent team culture – we have fun whilst we work!
• A Leader who will support & guide you throughout your career
• Access to employee benefits including health care, financial wellbeing & insurance
• Access to our career and self-development program from day one
• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!

Click apply now!