Remote Medical Science Manager

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

1) Wide coverage for customers:

• Evaluate and assist wide-area customers in registering on online platforms to achieve the number of targeted hospitals and doctors in the region;
• maintain the retention rate of core users and ensure the frequency of doctor usage and interaction.
• Ensure user satisfaction through educational content and interaction.

2) Online medical consultation and visit:

• Timely handling of complex medical inquiries from core customers to ensure correctness and timeliness.
• Improve the accuracy rate of AI models through training and regularly update the knowledge base.
• Conduct regular online visits for core customers with presentation training needs.

• 3) Medical content management and new media operation:

• Responsible for the planning, writing, and updating of ophthalmic medical content to ensure its scientific, accurate, and compliant nature
• Operate WeChat mini-programs, develop content promotion strategies, rapidly increase the number of fans, and enhance user stickiness.

• 4) Market insight and data analysis:

• Understand market trends and user needs, use data analysis tools to provide data support for content creation and platform development.
  • Generate regular operational data reports and valuable insights.
  • Provide feedback on insights to the medical department and the CE team.

• 5）Compliance adherence

•  Ensure all medical initiatives implemented strictly adhere to Roche SOPs/codes and local regulations.
•  Champion the implementation of medical compliance with high ethics and integrity.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Roche China consists of the full value chain of Pharmaceuticals and Diagnostics fields, from early research, clinical development, manufacturing to commercialization. With more than 7,000 employees, Roche China is now working to develop itself into Roche's third global strategic center after Basel and San Francisco, and making sustained efforts to fulfill its long-term commitment to China, so as to meet Chinese patients’ unmet needs.