SolidWorks CAD Technical Support Engineer

GoEngineer’s team of full-time support engineers provides assistance to thousands of customers across the US.

Your Key Contributions:

• Field incoming phone calls and support emails
• Troubleshoot and provide resolution to customer issues regarding SOLIDWORKS CAD, SOLIDWORKS PDM, Installation, and add-on products
• Researching issues and workarounds
• Utilize team processes for escalating issues both internally and externally
• Timely progress updates with open tickets, ongoing communication with customers
• Workflow averages a minimum of 20 customer calls weekly, not inclusive of voicemail, resolving a minimum of 350 cases quarterly
• Documenting progress updates and resolutions in CRM

For this role, our ideal candidates would have:

· Effective verbal and written communication skills

· Have an empathic nature and sincere desire to be helpful to others

· Empathic to customer challenges

· Enjoy problem solving and be solution-minded

· Focused on creating a positive customer service experience

· Proficient in Microsoft Office

· 1+ years of SOLIDWORKS 3D CAD experience, or similar

· Education level – High School Diploma

· 2+ years of administrative office support, professional customer service, sales or similar experience

Position Hours & Location:

This is a fully work-remote role, full-time, Monday – Friday, 8:00am – 5:00pm, very rare overtime may be required with notice.

More about what GoEngineer offers:

At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where Diversity, Equity, and Inclusion practices are centered in the work we do, and employees feel welcomed as they are from the first day.

Competitive Compensation Includes:

GoEngineer offers a competitive compensation of $50,000 annual salary range, based on experience. With opportunities for an increase upon completion of certification programs.

Generous Benefits Include:

• Participation in GoEngineer's generous PTO program from day one of employment.
• 401(k) Plan that includes up to a 6% company match, 100% vested day one.
• Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
• Generous HSA Contribution with participation in the High Deductible Health Plan.
• Employer paid Life Insurance policy, optional Supplemental Life available.
• Employer paid Short-Term and Long-Term Disability Benefits.
• Dental, Vision, and other Ancillary benefits.