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Customer Success Manager

unlimited holidays - extra holidays - extra parental leave

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

São Paulo (BR)

Offer summary

Qualifications:

3+ years in B2B SaaS customer success, Superb bilingual communication skills, Positive attitude and high energy, Strong customer-facing presentation skills, BA or BS degree.

Key responsabilities:

Build strong client relationships
Serve as main point of contact
Manage onboarding for new accounts
Lead webinars and demos for clients
Drive customer engagement and partnerships

monday.com Large https://www.monday.com/

1001 - 5000 Employees

See more monday.com offers

Job description

Description

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys collaboration, taking on new challenges, and “failing forward” together in this dynamic environment.

About The Role

Build strong relationships with our clients to understand their needs and ensure their success with monday.com
Serve as the main point of contact and liaison between clients and the rest of the monday.com team
Empower customers to connect their goals and challenges with the solution in monday.com
Take ownership of new accounts and manage their onboarding
Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Stay in touch with clients to ensure that they're realizing the full potential of monday.com
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional product applications & opportunities for partnership
Spearhead internal cross-functional improvement projects
Represent voice of the customer and influence product development roadmap
Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

Requirements

3+ years of B2B SaaS customer success, account management or consulting experience working with accounts of various sizes
Superb written and verbal communication skills in English and Portuguese
Positive attitude, empathy, and high energy
Ability to take initiative and adapt in a fast paced environment
Prior experience in strategy consulting - advantage
Strong customer-facing and presentation skills with the ability to establish credibility with executives
BA or BS degree

Please note that this is a hybrid position. You will be required to work from our office in Sao Paolo for 3 days a week, and can work from home 2 days a week!

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.