At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This position will contribute to the Sales Support & Account Management (SSAM) Department by developing professional expertise in particular subject matters. This position will develop an understanding of competitor practices and make change recommendations as appropriate for the Small or Mid-Market Team. Guided by professional standards, this position will provide technical and professional advice to internal and external customers. This position will feel comfortable analyzing information from a variety of sources, simplifying complex ideas, and recognizing items for escalation.• Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping.
• Knowledgeable in case setup process including all account set-up documents, underwriting agreements, marketing and licensing requirements.
• Develop and execute new and changing case implementations and successfully transition case implementations to service team for ongoing support.
• Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience.
• Prioritizing work and assisting with team workload management.
• Communicate effectively with clients and brokers.
• Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with management of accounts including implementation, ongoing service and issue resolution.
• Partner with AB sales representative to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
• Apply critical thinking skills to determine when to use the Escalation Process or when an exception is needed.
• 4 year Bachelors Degree (Preferred)
• 2 or more years of experience (Preferred)
• This job does not have supervisory duties.
Skills
Compensation
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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