Program Manager (Digital & Technology Solution)

Job Title: Program Manager (Digital & Technology Solution)

Experience: 8+ Years

Location: Chicago, IL (100% Remote)

Job Type: Full-Time

Job Overview:

The DTS Program Manager will drive the execution of Digital & Technology Solution (DTS) programs, including simultaneously managing enterprise-impacting initiatives and strategic projects. This high visibility role will interface regularly with senior leadership, internal business customers and external stakeholders to manage business change, implement business strategies, ensure the on-time delivery of outcomes, maintain scope and budget, and adhere to requirements aligned with organization goals and objectives.

Essential Duties & Responsibilities:

• Lead the execution of major programs by aligning scope, objectives and timelines with business strategies, driving stakeholder engagement, and establishing governance
• Drive requirement gathering, conduct assessments, lead planning efforts, facilitate decision making and operationalize change management strategies
• Manage project prioritization, resource allocation, and risk mitigation
• Develop communication plans that articulate strategic alignment, business value and change impacts
• Manage scope changes and/or change requests and evaluate impacts on costs, schedules, and deliverables
• Anticipate and communicate the impact of program decisions and actions on impacted users and interdependencies
• Monitor program risks and proactively engage stakeholders to implement mitigation strategies and/or resolutions
• Create and present status reports, business proposals and relevant program content
• Establish trusted cross-functional relationships with internal and external stakeholders; lead teams within a matrixed environment
• Serve as a leader within DTS facilitating collaboration, innovation, and team empowerment
• Maintain knowledge of industry best practices, identify and recommend opportunities to implement process improvements

Culture of Excellence Behavior Expectations:

• To perform the job successfully, an individual should demonstrate the following behavior expectations:
  • Quality - Follows policies and procedures; adapts to and manages changes in the environment; demonstrates accuracy and thoroughness giving attention to details; looks for ways to improve and promote quality; applies feedback to improve performance; manages time and prioritizes effectively to achieve organizational goals.
  • Service - Responds promptly to requests for service and assistance; follows the Client's Critical Moments of service; meets commitments; abides by their confidentiality and security agreement; shows respect and sensitivity for cultural differences; effectively communicates information to partners; thinks system-wide regarding processes and functions.
  • Partnering - Shows commitment to the Mission of the Client and Culture of Excellence through all words and actions; exhibits objectivity and openness to other's views; demonstrates a high level of participation and engagement in day-to-day work; gives and welcomes feedback; generates suggestions for improving work: embraces teamwork; supports and encourages positive change while giving value to individuals.
  • Cost - Conserves organizational resources; understands fiscal responsibility; works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue.

Education, Experience & Skills:

• Bachelor's Degree in Business Management, Information Systems, Project Management, Engineering or related discipline; or an equivalent combination of education, skills and relevant experience required
• 5+ years of technical program management experience
• 3+ years demonstrating a working knowledge of software architecture within DevOps and agile models
• Proven experience leading large impact, cross-functional, complex multi-phase enterprise-wide initiatives with demonstrated application of project management, agile and process improvement methodologies
• Strong organization and time management skills
• Excellent analytical and problem-solving skills with a high attention to detail
• Excellent communication, presentation, and interpersonal skills, and ability to work with diverse personality types
• Ability to manage multiple projects and deadlines simultaneously
• Build and maintain strong and trusting relationships with teams, stakeholders, and senior leaders
• Highly self-motivated, creative, and efficient in proposing solutions to complex and time-critical problems
• Superb negotiation skills with the ability to facilitate discussion, identify alternative approaches, and resolve conflicts
• Ability to identify and remove impediments and effectively navigate competing priorities and/or interdependencies
• Proven success working autonomously in a remote environment and a demonstrated conviction to take on challenges
• Advanced MS Office Suite skills are required (PowerPoint, Word, Excel, Teams)

Certification/Licensure:

• PMP, PMI-ACP, PRINCE2, Scrum, SAFe certification or similar project management certification required
• Lean Six Sigma preferred