CrunchTime Administrator

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The CrunchTime Administrator is responsible for the maintenance of our Crunchtime Information Systems database. CrunchTime! Information Systems is a software application suite that helps control food, beverage, and labor costs. This position is also responsible for training users on the Crunchtime software products Enterprise Manager and Net Chef. The CrunchTime Administrator serves as the system expert and provides support to users of all levels at the corporate office and at restaurant locations. This position is also accountable for the successful implementation of the application at all restaurant locations and New Store Openings.

Job Responsibilities and Duties

• Executes Crunchtime data maintenance including, but not limited to: adding new products, adding new recipes, entering and updating new and changed vendor information, managing vendor order guides, setting up new locations, adding, changing or deactivating application users, maintaining and producing reports, including financial, and posting calendars.

• Ensures that the CrunchTime system remains in sync with other integrated systems (POS, accounting software). Monitors data transfer error remediation to rapidly fix any failed file transfer.

• Evaluates the new release versions of the software, requests upgrades, and tests all new features for implementation into Product Database.

• Creates standard Crunchtime training materials that will be kept up-to-date as new features are added and SOPs change.

• Motivates team members through ad-hoc training projects to develop their troubleshooting skills and software product knowledge.

• Communicates directly with Crunchtime Client Services team to convey outstanding issues, requests, and training needs.

• Prepares analytical results for Food, Beverage & Inventory Control. Investigates cost and/or revenue variances and develops recommended action plans to resolve such variances. Acts as liaison between Purchasing, Finance, IT, and Operations to ensure all necessary database updates are completed on time for new policy or menu rollouts.

Knowledge, Skills, Abilities

• Knowledge of Crunchtime software

• Knowledge of basic accounting, P&L, COGS

• Understanding of use case concepts

• Strong computer/technology skills and proficient in Microsoft Office Suite and Visio; proficient in MS Excel, specifically vlookup

• Communication (oral and written), presentation and facilitation skills * Time management, prioritization, and organizational skills

• Ability to solve basic problems independently

• Ability to work positively with other departments and Operations ( win/win ) Ability to talk and share before a group

• Ability to embrace change and continuous learning

Requirements - Education, Experience, Physical, and Competencies

Education Requirements

High School Diploma or Equivalent

Bachelor's Degree - Preferred

Education or Certificate Details

Work Experience

2-4 years

Physical Requirements

Basic keyboarding or other repetitive motions

Competencies

Self-Development & Growth

Interpersonal Skills & Empathy

Effective Communication

Knowing the Business

Organization & Delegation

Innovation + Creativity

Strategic Thinking

Dealing with Ambiguity

Managing Work + Continuous Improvement

Managing Complex Decisions + Business Acumen

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.