Executive Programs Manager

The Executive Programs Manager is a hybrid role combining customer relations, executive program management and executive assistant responsibilities. This role requires a highly organized, proactive individual with a keen attention to detail, strong communication skills, and the ability to manage complex customer-facing programs. Reporting to the Chief of Staff to the CPTO, this position will work closely with executive leadership to manage schedules and communications, coordinate activities, ensure seamless executive customer engagements, support the administration of key programs such as the Customer Advisory Board and Customer Executive Sponsorship, and manage high-priority escalations within the Office of the CPTO.

The ideal candidate will demonstrate an ability to anticipate needs, maintain trust, and deliver exceptional customer experiences, all while ensuring effective program management for executive-level activities working closely with the CPTO and Chief of Staff.

Job Responsibilities:

• Administrative Assistance: Provide direct support to the executive team, anticipating needs, managing schedules, and ensuring efficient operations for high-priority initiatives. Proactively manage executive calendars, communications, and meeting preparation for customer-facing engagements
• Customer Relations: Serve as a trusted liaison between the company and its top-tier customers, ensuring exceptional communication and relationship management. Act as a point of contact for the Customer Advisory Board and Executive Sponsorship program, ensuring smooth administration and positive customer experiences
• Program Management: Lead the program management of executive-level customer initiatives, including the Customer Advisory Board, Executive Sponsorships, and other customer escalations. Track program outcomes, manage timelines, and coordinate internal and external stakeholders to ensure successful execution
• Customer Escalations: Handle escalations with a sense of urgency and professionalism, collaborating with executives, product teams, and customer success teams to resolve issues quickly and effectively
• Event Coordination: Plan and execute executive-level customer meetings, events, and board sessions, including logistics, agendas, and follow-ups. Ensure all customer engagements are meticulously organized and run smoothly
• Cross-Functional Collaboration: Work closely with sales, customer success, product, and R&D teams to ensure alignment between customer-facing programs and internal priorities. Communicate customer insights back to the business to inform strategy and product development

Job Requirements:

• Administrative Assistance: Proven experience providing executive support, including managing schedules, coordinating meetings, and preparing executives for high-level customer engagements
• Customer Relations Expertise: Exceptional interpersonal and communication skills, with the ability to build and maintain strong customer relationships at the executive level
• Program Management: Experience managing customer-facing programs or projects, with a demonstrated ability to deliver successful outcomes through careful planning, execution, and stakeholder coordination.
• Detail-Oriented and Organized: Meticulous attention to detail, with strong organizational skills to manage multiple priorities and ensure timely delivery of program milestones
• Problem Solving: Ability to manage customer escalations with diplomacy, leveraging cross-functional resources to deliver swift and effective resolutions
• Event Management: Experience coordinating events, meetings, and engagements, with the ability to manage logistics and ensure seamless execution

Preferred Qualifications:

• Customer Advisory Board/Executive Sponsorship: Previous experience working on or managing customer advisory boards or executive sponsorship programs is highly desirable
• Executive Communications: Strong writing and presentation skills, capable of crafting high-quality executive communications, reports, and summaries
• Technology/Industry Knowledge: Familiarity with the technology industry, products, or services is a plus, enabling more informed and strategic customer interactions

Salary Range:

• The anticipated base salary range for this position is between $100,000 and $165,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Here are some of our local benefits:

• Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure
• Gym membership subsidy
• Medical and dental insurance
• Pet insurance
• Employee Assistance Program
• College Savings Plan
• Travel assistance
• 401(k) with up to 4% employer match