Content Claims Specialist - Field

Position Summary:

We are currently recruiting for a Content Claims Specialist - Field  to join our team in Peterborough, ON, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

• With a high focus on customer service, edjuster’s Content Claims Specialist – Field act   as an intermediary between the Insurance Company's property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant's total loss contents, which are most commonly caused by theft, water, fire and other perils.
• Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
• Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
• edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

As part of this role, responsibilities included, but are not limited to the following:

• Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
• Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
• Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
• Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
• Complete/submit detailed work/time logs daily, for all claim task completed. 
• Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
• Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
• Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
• May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

• A Secondary School diploma.
• Ability to work independently in most circumstances, with minimal supervision.
• Some prior background/experience in the Property claims industry would be considered an asset.
• Be able to provide an adequate workspace, free of noise.
• Employee must provide their own high-speed internet service.
• Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
• Reliable transportation required
• Valid driver's license is required
• Regular travel to loss sites is required
• Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
• Strong computer skills (Office 365 & Windows 10).
• Strong communication skills.
• Demonstrated ability to adapt to change and new technology.
• Willingness to learn and continuously improve.

We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.

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