As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As Customer Success Payment Specialist you will be joining our Global CS Team. Will you join us to create a healthier and happier world?
This is a remote position in Spain, where you will be working for our Amsterdam office. You will be hired remotely through the Spanish entity of our global employment partner.
What this role looks like
As the Customer Success Payment Specialist, you’ll take charge of the day-to-day customer operations and act as the commercial project manager for VG Pay, our latest payment solution . In this dynamic role, you’ll collaborate with multiple teams: working with the VG Pay Product and Development teams to suggest improvements, partnering with Customer Success to provide second-line support, and equipping Sales with the tools to close VG Pay deals. Externally, you'll support customers during onboarding and serve as a key contact for our payment providers.
On a daily basis you’ll work closely with our payment provider methods partners like Adyen, Mollie… and constantly focus on making our teams more comfortable and self-sufficient in answering VG Pay related questions. You’ll do this by supporting them during questions, by hosting training sessions for individuals and teams and by updating our existing documentations.
Some of your key tasks as a Customer Success Payment Specialist
Act as the Point Of Contact for all VG Pay related requests to get customer KYC’s approved and make them successful processing their payments
Stay in close contact with our Management - and Product & Development teams to provide them with your expertise on how to improve our products and services
Take ownership in the tool management of our Payment Solutions / Payment Methods (Adyen, Mollie)
Act as project manager for new product and market rollouts
Train our teams (CS and Sales) and create self-service resources for our customers
Work closely together with our Finance and Data team to track the generated revenue
Stay up to date with new developments in the markets we serve and the FinTech industry
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