Operations Analyst (Insurance Company) -#34006

This is a great opportunity to join a growing company of Bermuda’s leading insurance carrier.

Company Profile:

Our client is the leading specialty insurance carrier serving emerging industries, including digital assets & Web3, AI, the space economy, fintech, and beyond. They provide more than just risk protection; they make innovation resilient.

Based in Bermuda, our client is the first IIGB (Innovative Insurer General Business) insurer regulated by the Bermuda Monetary Authority (“BMA”). They work with forward-thinking entrepreneurs and innovative companies that are pioneering new horizons in technology, digital assets, AI, and the cannabis/alternative medicine spaces. They understand how challenging it can be to get coverage for emerging sectors, which is why their proposition to the marketplace is so critical: New Risks, Understood.

This presents an exceptional career opportunity for individuals seeking to join a rapidly expanding company and an innovative, forward-thinking organization known for its collaborative environment.

Duties and Responsibilities:

• Administrative Support: Provide administrative assistance to the insurance operations team, including maintaining records, scheduling meetings, handling correspondence, and managing documentation.
• Data Analysis: Collect, analyze, and interpret data related to insurance operations, such as policy issuance, claims processing, underwriting, and premium collections. Identify trends, discrepancies, and areas for improvement.
• Policy Administration: Assist in the administration of insurance policies, including policy issuance, endorsements, renewals, and cancellations. Ensure accuracy and completeness of policy documentation and records.
• Customer Service: Provide support to agents and other stakeholders by responding to inquiries, resolving issues, and addressing concerns related to insurance policies, coverage, and claims.
• Compliance Monitoring: Assist in monitoring compliance with regulatory requirements, company policies, and industry standards related to insurance operations. Help ensure adherence to legal and contractual obligations.
• Reporting: Generate regular reports and dashboards to track key performance indicators (KPIs), operational metrics, and trends in insurance operations. Present findings to management and stakeholders as needed.

Others:

• Provide administrative support to underwriters with a strong focus on data quality and clearing backlogs (incl - Prepare quotes, binders, and policies)
• Assisting in resolving technical queries from brokers and internal departments (finance, risk, etc.)
• Provide a clear and stable day-to-day operating model and take an active part in modernizing business process
• Maintain proper file documentation for all underwriting accounts and ensure up to date records are maintained at all times on the Company systems
• Assist with managing invoicing and payment process and tracking of same

Requirements

Must-have Skills / Qualification:

• Bachelor’s degree in business administration or other relevant area of study.
• Minimum of 2 years of experience in a similar insurance-related role.
• Strong familiarity with insurance policies and underwriting operational processes preferred.
• Exceptional organizational and time management skills
• Advanced skills across all Microsoft Office applications and proficiency in performing accurate mathematical calculations.
• Analytical thinker with sound judgment and creative decision-making skills
• Collaborative team player who engages effectively with internal and external stakeholders.
• Superb project management skills, allowing you to lead initiatives with confidence and drive successful outcomes.
• Self-motivated and ownership mindset, enabling you to handle multiple, often competing, priorities.
• Exceptional attention to detail and commitment to delivering excellence in your work.
• Availability to work outside of core hours and willingness to travel overseas, as required, reflecting your dedication to meeting business needs.
• Advanced data analytics skills (SQL, Power BI, Microsoft Excel) to extract meaningful insights from complex datasets and enhance reporting capabilities is a huge plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
  

Job type: Permanent

Emp type: Full-time / Direct Employment

Schedule: Monday – Friday, 1:00 PM - 10:00 PM (Manila Time)

Location: Work-from-home

Industry: Insurance