Match score not available

Customer Support & Application Configuration Specialist

Remote:

Full Remote

Contract:

Full time

Work from:

Kenya

Offer summary

Qualifications:

Strong foundation in Salesforce, Experience in customer support, Ability to resolve technical issues, Proficiency in application configuration, Understanding of financial inclusion concepts.

Key responsabilities:

Act as primary contact for customer inquiries
Document interactions and escalate issues when necessary
Configure and demonstrate the Singlify platform and Salesforce for clients
Provide training and conduct product walkthroughs
Maintain documentation of configurations and changes

Singlify Information Technology & Services Startup https://www.singlify.app/

11 - 50 Employees

See more Singlify offers

Job description

Purpose

The Customer Support & Application Configuration Specialist will play a pivotal, customer-facing role, serving as the primary point of contact for Singlify’s clients and configuring the Singlify platform, Salesforce, and related applications to meet client requirements. Working directly with end customers, you will be essential in fostering customer satisfaction, supporting successful implementations, and advancing Singlify’s mission to empower inclusive finance providers.

This position is ideal for a candidate with a strong foundation in Salesforce who is looking to further develop their career with hands-on experience, direct customer engagement, and a meaningful impact on social and financial inclusion.

Key Responsibilities

Customer Support & Issue Resolution
- Act as the primary contact for customer inquiries, resolving issues promptly to ensure high satisfaction among customers in the inclusive finance sector.
- Document all customer interactions and maintain detailed records in the support system, identifying and tracking recurring issues to enhance product stability.
- Collaborate with product and engineering teams to escalate and resolve complex technical issues, providing valuable customer insights that drive product enhancements.
Application Configuration for Implementations
- Configure the Singlify platform, Salesforce, and integrated third-party applications to meet specific client business needs, ensuring solutions align with customer workflows and business processes.
- Demonstrate configured solutions to clients, gather feedback, and make adjustments to fulfill their expectations.
- Maintain comprehensive documentation of all configuration changes, ensuring traceability and enabling smooth handovers or troubleshooting.
Proactive Customer Engagement & Training
- Engage proactively with customers by providing best practices, training resources, and product guidance to maximize their success and adoption of the Singlify platform.
- Conduct training sessions and product walkthroughs for new users, facilitating a smooth onboarding process and offering support as needed throughout the implementation phase.

Work Environment

This is a full-time position based in Nairobi, with a minimum expectation of working 3 days per week from our office at Jenga Leo, a collaborative workspace designed to foster innovation and teamwork.

About Singlify

Founded in 2018, Singlify is a B2B SaaS provider delivering Salesforce-based solutions tailored to inclusive finance providers. Our mission is to empower financial institutions to extend financial support to underserved communities. With headquarters in London and a growing team in Nairobi, Singlify is expanding internationally to help inclusive finance providers access world-class technology solutions for financial inclusion.