Customer Service Associate (m/f) Phone, Email - Polish language, Serbia

Customer Service Associate – Polish language

Exciting AG is an innovative dialogue and service center, specialized in high-quality dialogue measures in different industries. With more than 10 years of experience exciting AG is one of the leading providers of comprehensive sales support. We take care of any desired communication, in writing, by telephone or chat as well as in the social media.

You want to work in a motivated team and are looking for new challenge? Then you have come to the right place! We are looking for motivated employees (m/f) for our company!

What will you be doing?

• Provide support for all customer inquiries via telephone and e-mail to ensure customer satisfaction
• Identifying customer needs
• Work with other departments to resolve complex customer requests according to their needs and requirements
• Document and monitor customer interactions and feedback to identify trends and areas for improvement
• Keep up to date on services, policies and processes to ensure implementation and accurate information