Offer summary

Qualifications:

6+ years in UX or Product Design, Experience in agency or corporate settings, Design degree or relevant experience, Familiar with wireframing, prototyping, and user testing, Understanding of Information Architecture and content strategies.

Key responsabilities:

Understand and meet customer needs through design

Create and iterate interactive prototypes

Lead design workshops and sprints effectively

Collaborate with cross-functional teams on projects

Analyze existing experiences and identify solutions

Job description

Hybrid in NY or NJ for local candidates, or REMOTE.

Specialist, Sr. Experience Designer - The Role
As Sr. Experience Designer you'll work in a multidisciplinary team, alongside researchers, experience designers, visual designers and developers, to deliver best-in-class, human-centered products and services for the Marketing organization. Your role will be to analyze, plan, map, and create the most valuable and contextually accurate experiences that are simple, and intuitive for customers to use.
Not only will you be excited by the challenge of creating great products across multiple channels, devices, and platforms, but you will also be able to see and own the end-to end journey as well as the detailed outcomes.
You will have a deep understanding of experience architecture, how to design in a fast-paced, high-pressure environment, whilst helping transform Prudential's end-to-end product and service conversion and acquisition model.
Main responsibilities
As Sr. Experience Designer you will:

Understand customer needs and identify where separate interactions should come together as one that meets that need
Arrange these separate interactions into rational screens, user flows and digital touch-points for that product
Look for commonalities in activities across experiences where new product opportunities could be realized
Understand the core Human Centered Design framework of an experience and design targeted improvements to that framework that accommodates new and improved process refinements and deliverables
Create and rapidly iterate interactive prototypes in accordance with task, scenario and journey
Identify and design new cross-functional design patterns and standards
Co-creating on designs with developers, marketing and product stakeholders
Put forward new cases for designs improvements with marketing and product managers
Communicate with detailed design and industry backed decisions and be able to represent all experience touch-points
Engage and align with all multidisciplinary teams across the customer office business
Run and lead Design Thinking, Lean Business Canvas workshops, design sprints and other collaborative activities
Analyze failure within existing experiences and identify root causes for that failure that can be translated into solutions
Identify opportunities for cost reduction and process improvement within existing services

Skills and experience
It's essential that you will have:
▪ 6+ years in a Product Design, UX or equivalent design role
▪ Agency and or corporate environment experience
▪ Solid experience with the following :

Wireframing
Sketching
Prototyping
Sitemapping
Data Visualization and Communication
Workshop Facilitation
Visual User Interface Design
UserFlows
Experience Mapping
Research
User Testing
Experience Strategy

▪ Demonstrable experience of explaining design ideas and concepts in a way that people of different backgrounds can understand
▪ Demonstrable experience of how to interpret qualitative and quantitative research
▪ High level of experience with recognizing complex business challenges
▪ Experience working in a fast paced environment
▪ Working collectively and autonomously with cross-functional teams
▪ Solid understanding of Information Architecture, taxonomy, language and content matrixes
▪ A design related degree or relevant experience in designing products and services
▪ Experience working across multiple business units
▪ Demonstrable experience on how visual form and experience function work together
▪ Experience working in lean and or agile environments
▪ Basic front-end development integration and enablement knowledge
▪ Ability to translate outputs and outcomes into compelling written presentations
For this role, the following competencies are essential:

Collaborating and partnering—Develop and inspire those around you; encourage, acknowledge and reward individual and team efforts
Continuously changing and improving—Sought by senior leadership for progressive and innovative counsel
Making effective and decisive decisions—Provide unscripted strategic counsel—can "think on your feet” without disrupting strategic intention
Leading and communicating—Viewed as a role model and leader within the organization
Influence of experience quality— tie a design to a strategic initiative or business outcome within our organization and across multiple business domains
Humility at the highest level—Welcome the constructive criticism of the work and be able to constructively review the work of other designers
Empower your co-workers—Contributes to team- building activities and growth paths
Challenge thinking appropriately—Listen, observe, and respond. Apply logic and reasoning to ask the right questions at the right time to influence those around you into creating the best solution for the business and all customers
Storytelling and presentation skills—Create clear, compelling and cohesive presentations that frame context with emotion and need, so audiences can be taken on an informative, self-guided journey
Empathy & Curiosity—Drive inquisitive thinking, exploration and investigation with customers and stakeholders. Understanding how we feel and react to moments of need, opportunity and challenge