Senior Marketing Operations Risk Coordinator

Location:

DESCRIPTION

The Marketing Operations team serves multiple functions within KeyBank’s Enterprise Marketing Department to enable the successful implementation of marketing programs for all of KeyBank’s lines of business and client segments. The Senior Marketing Operations Risk Coordinator position is an individual contributor role. This role includes the upkeep and maintenance of the Enterprise Marketing Operations procedures. This role is responsible for day-to-day hands-on procedure updates, risk monitoring, reporting and ensuring that marketing policies and procedures are in alignment with risk and compliance guidelines. All marketing materials are required to be adequately reviewed before going to market. This role exercises active judgement applied daily to the analysis and resolution of First line of defense, Risk, Audit, and content ownership. This role will work with different departments and lines of business regularly to identify and resolve a range of issues. The primary focus is risk mitigation, management, and preparedness for the department.
 

ESSENTIAL JOB FUNCTIONS

• Responsible for aiding in the development and execution of processes, tools, and documentation to support the Enterprise Marketing oversight of risks, controls, and programs.
• Identify new opportunities for control and reporting enhancements for processes, procedures and tools Enterprise Marketing owns.
• Work with the GRC tool and BRC teams for timely updates to documented controls, engagements, and findings.  Responsible for control testing, engagement verification and updates as well as finding remediation, testing and completion.
• Consistently adheres to regulatory and compliance policies and standards linked to the role as listed and complete required compliance trainings.
• Able to review and challenge findings, RCSA controls and risk rating results, in accordance with the Operational Risk Policies and guidelines.
• Assist with maintaining internal policies and procedures including updating and drafting training materials as needed.
• Effectively partner and establish trusted relationships with Compliance, Risk, BRC legal and business partners, as well as senior level management and others regarding corporate-wide compliance issues.
• Supports regulatory requirements including project management which will include evaluation, updating, and documentation of all Enterprise Marketing procedure documents.
• Processes documentation, coordinates and manages the organization of artifacts, and support for audit and risk management requests.
• Responsible for record retention and record monitoring to support required compliance, audit, and risk management actions Execute newly requested reporting from requestors such as Compliance. Provide documentation for audits/Exams and other reviews as needed.
• Follows established processes and thinks of new ways to do our work and manages risks effectively. Brings an innovation mindset to enhance overall team performance. Demonstrates consistent year-over-year improvements in performance.
• Effectively collaborates and communicate with internal and external partners, including marketing, creative services, external agencies, product management, lines of business, risk, legal and compliance.
• Actively participates in team sessions and in projects led by others.
• Partner with other Project Coordination team members to ensure work is completed on time and within expectations.

REQUIRED QUALIFICATIONS

• Bachelor’s Degree required; 3 - 7 years professional experience in advertising agency, marketing project management or related fields.  Experience in financial services or equivalent, regulated industry experience. Experience with compliance and or risk management.

REQUIRED COMPETENCIES/SKILLS

• Knowledge of traditional and digital creative marketing development process, ensure content aligns with business objectives and is within brand and compliance standards.
• Proven relationship-building skills working with internal team members, external agencies, and cross-functional teams.
• Strong written and oral communication ability; demonstrated presentation skills.
• Strong research, analytical and problem-solving skills.
• Demonstrated organizational and project management skills.
• Demonstrated strong client focus; is efficient and delivers in a timely manner.
• Demonstrated ability to solve problems; escalates as necessary.
• Excellent organization and time management abilities.
• Strong attention to detail and accuracy.
• Ability to comprehend compliance laws and regulations.
• High ethical standard and ability to maintain confidentiality.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $75,000 to $95,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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