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Customer Experience Manager - B2C Marketplace

Remote: 
Full Remote
Contract: 
Full time
Salary: 
60 - 80K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Canada

Offer summary

Qualifications:

2-3 years in customer success, Excellent communication and relationship skills, Self-motivated and customer-focused.

Key responsabilities:

  • Provide quick, friendly support
  • Guide clients through their journey
  • Build strong client relationships
  • Collaborate to prioritize customer feedback
Jagger logo
Jagger Human Resources, Staffing & Recruiting Startup https://hellojagger.com/
2 - 10 Employees
About Jagger
Modern Headhunting for Today's Talent Market. Jagger is a people-driven, people business. Our core mission is to create meaningful connections between companies and the people who can help them accomplish their goals. Our approach is differentiated in where we focus our attention, but it's our innovation in the way we connect with people, and the experiences we create that make us stand out. We're agile, creative, and fearless in our practice and we place a high emphasis on positive and seamless candidate/client experiences in achieving success together. You focus on the what and the why, we'll focus on the how and where, together, we'll find the who that is right for you. We'd love to show you how. hellojagger.com
See more Jagger offers

Job description

Job Title: Customer Experience Manager
Location: Canada - Fully Remote
Work Type: Full Time
Pay: $60K - 80K

About the Company: We are working with a fast growth B2C marketplace who is looking for a Customer experience manager to join their North American team.

Responsibilities:
- Be the first point of contact via SMS and email, providing quick, friendly support.
- Guide their clients through their journey and ensure their success.
- Build strong relationships with clients, advocating for their needs.
- Collaborate with teams to prioritize customer feedback.

Qualifications:
- 2-3 years in customer success or account management.
- Excellent communication and relationship skills.
- Self-motivated and customer-focused.

If this sounds like you then please apply!
**Please note - only qualified applicants will be contacted.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer CentricityAccount ManagementCustomer Success Management

Other Skills

  • Verbal Communication Skills
  • Relationship Building
  • Self-Motivation
Are you interested?

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