Workplace Hospitality & Concierge Senior Manager - Remote | WFH

Position Title: Senior Manager, Workplace Hospitality & Concierge - Remote | WFH

Position Overview

We are in search of an innovative and strategic Senior Manager, Workplace Hospitality & Concierge to lead an exceptional hospitality team at a renowned global life sciences organization based in Plainsboro, New Jersey. In this pivotal role, you will oversee the comprehensive hospitality services encompassing employee and guest interactions, concierge amenities, event facilitation, and mailroom management. Managing operations across three strategic locations, you will champion hospitality initiatives, cultivate vital partnerships with clients, vendors, and internal teams, and drive continuous enhancements to service standards. Your influence will be crucial in redefining hospitality service delivery, implementing transformative strategies, and ensuring exemplary financial, operational, and customer service outcomes.

Key Responsibilities

• Direct the performance and growth of a remote team of over 6 employees, guaranteeing consistent delivery of premier hospitality services across three office locations.
• Lead onsite personnel management, ensuring performance aligns with organizational values and expectations.
• Oversee staffing schedules, vacation coverage, and recruitment to maintain optimal service levels.
• Inspire a culture of excellence and innovation within the Workplace Hospitality team, creating an inviting and efficient environment for employees and visitors.
• Drive engagement, motivation, and morale among team members to exceed client expectations.
• Conduct routine visits to onsite locations for recruitment, training, and performance assessments.
• Develop and sustain training materials and facilitate thorough training sessions for staff.
• Analyze daily operations to ensure accuracy and data integrity within the service request documentation.
• Assist with operational needs during peak periods or special events to maintain seamless service delivery.
• Establish effective development plans and provide timely feedback on employee performance.
• Spearhead the onboarding process and ongoing education of new team members, ensuring high service standards.
• Uphold adherence to Standard Operating Procedures (SOPs) to foster consistency across all hospitality services.
  
  

Required Skills

• Proven leadership capabilities, with experience guiding and developing diverse teams towards a culture of excellence.
• Strong communication and interpersonal skills, adept at collaborating with stakeholders and cultivating client relationships.
• Demonstrated ability to juggle multiple priorities in a fast-paced environment, with a focus on operational excellence and service innovation.
• Quick adaptability to new technologies that enhance workplace hospitality and operational efficiency.
• Professional demeanor, showcasing a commitment to delivering top-tier service experiences.
• Flexibility to navigate changing priorities and service strategies across varied environments.
  
  

Qualifications

• A minimum of 7 years of experience in hospitality or customer service management, ideally within luxury hotels or high-end corporate settings.
• Experience in vendor management, including contract negotiations and ensuring efficient operations.
• Proficiency in Microsoft Office Suite, with familiarity in workplace management systems and CRM tools considered an advantage.
• Ability to interpret operational data to drive improvements and efficiencies.
• Willingness to travel 15-20% of the time to additional sites, including New Hampshire and Washington, D.C.
  
  

Career Growth Opportunities

This role provides a unique chance to lead a multifaceted team in a dynamic environment, driving operational excellence and strategic innovation. As a leader, you will also play a vital role in mentoring and developing team members, contributing significantly to their career advancement.

Company Culture And Values

Our organization is committed to fostering a culture of excellence, innovation, and continuous improvement, prioritizing a welcoming and efficient workplace that emphasizes employee engagement.

Compensation And Benefits

This full-time exempt position offers a competitive salary of $83-85k annually, along with a generous Monday to Friday work schedule. Benefits include:

• Comprehensive medical, dental, and vision insurance starting the first month after hire.
• Company-paid long-term and short-term disability insurance.
• 401k plan with matching contributions.
• Company-paid life insurance.
• Unlimited paid time off (PTO).
• Paid holidays and a dedicated volunteer day.
• Access to various discount programs.
• A four-week paid sabbatical every five years.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) eligibility.
• Employee Assistance Program access.
• Participation in Employee Benefit Resource Groups for ongoing mentorship and learning opportunities.
  
  

Why Join Us?

This position offers the opportunity to leverage your leadership and hospitality skills in a progressive and fast-paced setting at a leading global life sciences company. You will have a significant impact on creating a world-class workplace environment that reflects the standards of a five-star hospitality service.

Employment Type: Full-Time