Virtual Event Operations Specialist - China

Who We Are

ACAMS is a leading international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 100,000 members across 180 jurisdictions, ACAMS is committed to the mission of ending financial crime through the provision of anti-money laundering/counterterrorism-financing and sanctions knowledge-sharing, thought leadership, risk-mitigation services, ESG initiatives, and platforms for public-private dialogue. The association’s CAMS certification is the gold- standard qualification for AFC professionals, while its CGSS and CCAS certifications are for sanctions professionals and AFC practitioners working in the crypto space, respectively. ACAMS’ 60+ Chapters globally further amplify the association’s mission through training and networking initiatives. Visit acams.org for more information.

Opportunity at a Glance

Reporting to the regional Virtual Event Operations Manager, the Specialist is responsible for leading day to day ACAMS’ virtual and in-person events related operational tasks whilst ensuring excellent service delivery to internal and external clients including speakers, trainers etc.

Responsibilities

Manage Virtual and In-Person Event Operations:

• Accountable for execution of assigned events ensuring end-to-end tasks are completed by respective teams for successful delivery.
• Use Learning Management System to set up virtual environments & host Virtual Events (Virtual Classrooms & Webinars) via Zoom/Webex/Teams, provide general technical support to participants during the event.
• Liaise with clients on event deliverables including but not limited to client roster, testing requirements and student materials.
• Coordinate with speakers & instructors to manage the delivery of event related elements.
• Work closely with different teams including Marketing, Operations and Content providers for events.
• Support regional manager with administration duties, e.g., running reports, managing expenses, collecting NPS data etc.
• Support multiple simultaneous projects including custom events (onsite or virtual).
• Travel as needed.
• Any ad hoc duties/projects execution as assigned.
  
  

Qualifications

• Minimum bachelor’s degree.
• Minimum of 1-2 years’ relevant experience.
• Customer service orientation with a demonstrated desire to exceed expectations – ability to work in a fast-paced environment whilst completing multiple requests and tasks within agreed timelines.
• General technical skills and aptitude, being a quick self-learner of all the technology ACAMS uses now (including MS Office, Webex, Zoom, SmartSheet, ACAMS Learning Management System, Salesforce, ACAMS.org, etc.) and in the future.
• A “Do Whatever It Takes” attitude to get things done – either to meet individual or team objectives/goals.
• Excellent communication skills with fluent written and spoken English and Mandarin Chinese; any additional Global language proficiency preferred.
  
  

EEO

We are proud to be an EEO employer M/F/D/V. At ACAMS, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.

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