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Non-Voice Customer Support Bilingual (Dutch-English)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Bilingual proficiency in Dutch and English, Previous experience in customer support preferred, Strong customer service orientation, Proficient in email and chat support systems.

Key responsabilities:

  • Represent the brand and its values in customer interactions
  • Deliver exceptional service across various communication channels
  • Accurately translate product information and customer communications
  • Become well-versed in product and internal software
  • Maintain a positive attitude in all interactions
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Job Overview

Join our dynamic team as a Remote Bilingual (Dutch - English) Customer Support Representative, also referred to as a Dutch Happiness Officer. Your mission will be to cultivate happiness and create memorable experiences for our customers.

Key Responsibilities

  • Represent our brand and embody its values in every customer interaction by adopting the Strikingly voice and tone.
  • Deliver exceptional customer service that generates WOW moments for both new and existing customers across various communication channels, including email, chat, and social media.
  • Accurately translate our product information and all customer communications, such as newsletters and lifecycle emails.
  • Become well-versed in our product and internal software to efficiently assist our customers.
  • Maintain a positive and uplifting attitude in all interactions with customers and colleagues.

Required Skills

  • Bilingual proficiency in Dutch and English.
  • Excellent communication skills, both verbal and written.
  • Strong customer service orientation and ability to create positive experiences.
  • Capability to reflect the company's voice and tone in all communications.
  • Proficient in email and chat support systems.

Qualifications

  • Previous experience in customer support or a related field is preferred.
  • A demonstrated ability to foster positive customer experiences is essential.

Career Growth Opportunities

We are committed to your professional development, offering numerous avenues for career advancement and dedicated training programs to enhance your skills.

Company Culture And Values

Our company prides itself on fostering a collaborative and enjoyable international work environment. We value positivity and strive to create meaningful interactions with our customers, making each experience special.

Compensation And Benefits

  • Enjoy the flexibility of working from anywhere.
  • Benefit from paid leave after one year of continuous employment.

Join us in our mission of spreading happiness and enhancing customer experiences!

Employment Type: Full-Time

Required profile

Experience

Industry :
Internet
Spoken language(s):
EnglishDutchEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Email Service ProvidersPositive PsychologyMessages ServersTransitional Bilingual EducationProduct KnowledgeCustomer Service Training

Other Skills

  • Verbal Communication Skills
Are you interested?

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