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Bilingual Chinese Customer Support Happiness Officer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Fluency in Chinese and English, Strong communication skills, Problem-solving ability, Experience in customer support preferred, Familiarity with customer service software.

Key responsabilities:

  • Provide exceptional customer support in Chinese and English
  • Address inquiries effectively and promptly
  • Maintain professionalism in all interactions
  • Collaborate with team to enhance satisfaction
  • Continuously improve customer service processes
Strikingly logo
Strikingly Internet Startup https://www.strikingly.com/
51 - 200 Employees
About Strikingly
Strikingly lets you build a gorgeous, mobile optimized website in minutes. For your business, organization, or personal branding, a good-looking site is necessary for your online legitimacy in the Mobile Age. With no code or design at all, you can set up a professional website in under 30 minutes, and it'll look great on your phone, tablet, and computer. Check it out at http://www.strikingly.com/. We're hiring! Please see: http://www.strikingly.com/s/careers . Our mission is to give everyone the power to turn their creative ideas into reality and build brands around them. See why: http://www.strikingly.com/s/manifesto
See more Strikingly offers

Job description

Job Title: Bilingual Customer Support Specialist (Chinese-English)

Job Overview

Strikingly is actively seeking a dedicated Bilingual Customer Support Specialist fluent in both Chinese and English. This full-time position offers a stable opportunity for individuals aiming for long-term career growth within a reputable organization.

Key Responsibilities

  • Deliver exceptional customer support to our clients in both Chinese and English.
  • Proactively address customer inquiries, ensuring prompt and effective issue resolution.
  • Maintain a positive and professional demeanor in all interactions.
  • Collaborate with team members to continually enhance customer satisfaction.

Required Skills

  • Proficiency in both Chinese and English.
  • Strong communication skills, capable of engaging with clients effectively.
  • Problem-solving skills with a customer-oriented mindset.

Qualifications

  • Prior experience in customer support is advantageous but not mandatory.
  • Familiarity with customer service tools and software is a plus.
  • Excellent interpersonal skills are essential.

Career Growth Opportunities

At Strikingly, we prioritize the professional development of our employees. This role provides avenues for career advancement as you expand your skills and experience within the company.

Company Culture And Values

Strikingly fosters a culture of collaboration and support, where open communication is encouraged. We value the contributions of every team member and strive to create an inclusive work environment.

Networking And Professional Opportunities

Joining Strikingly presents opportunities for networking and collaboration, allowing you to connect with professionals from various sectors and enhance your skill set within a thriving industry.

Compensation And Benefits

  • Competitive salary with a comprehensive remuneration package.
  • A stable employment environment focused on the well-being of our employees.

We invite you to apply for this exciting opportunity to be part of a team that positively impacts our customers’ experiences.

Employment Type: Full-Time

Required profile

Experience

Industry :
Internet
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Customer SupportCustomer Relationship Management (CRM) Software

Other Skills

  • Customer Service
  • Social Skills
  • Verbal Communication Skills
  • Motivational Skills
Are you interested?

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