Remote Director of Account and Project Management

Job Overview

We are excited to announce an exceptional opportunity for a Director of Project and Account Management to join our esteemed and expanding team in a remote capacity. This role offers flexibility while requiring occasional travel, allowing you to maintain a harmonious work-life balance.

In this pivotal position, you will be instrumental in both project execution and client relationship management, which are essential for enhancing customer loyalty within a Managed Service Provider (MSP) framework. As you manage project and account operations for our most significant clients, you will also lead a team of Technical Account Managers (TAMs) to ensure a consistent approach that delivers outstanding results across our client portfolio.

Key Responsibilities

• Direct project teams made up of diverse service delivery members to guarantee that intricate projects are executed on schedule, within defined parameters, and that client satisfaction remains paramount.
• Supervise the TAMs to ensure adherence to a uniform and effective project management methodology.
• Cultivate enduring client partnerships by discerning and anticipating their needs, achieving favorable results, and consistently surpassing their expectations.
  
  

Required Skills

• Demonstrated experience in project management and relationship management, particularly within an MSP context.
• Proven leadership abilities to effectively guide Technical Account Managers (TAMs).
• Strong communication skills for engaging with clients and stakeholders across various levels.
• Capability to manage multiple accounts and projects simultaneously with precision and an attention to detail.
• Proficiency in utilizing project management software or PSA modules.
• Excellent problem-solving skills and sound judgment.
• Familiarity with IT services and cloud-based technologies.
  
  

Qualifications

• Associate or Bachelor's degree in Business Administration, Project Management, Information Technology, or a related discipline, or equivalent professional experience.
• PMP (Project Management Professional) certification is highly regarded.
• A minimum of 5 years of experience in business development, project management, or a similar dual-role position within an MSP environment.
• Proven expertise in account and relationship management, including experience leading Technical Account Managers (TAMs).
• Successful track record overseeing IT projects, managing budgets, timelines, and resources effectively.
• In-depth understanding of IT services, managed services, and cloud-based technology solutions.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for preparing reports, presentations, and project documentation.
• Valid driver's license and access to a vehicle suitable for travel up to 75 miles, along with current automobile insurance that meets or exceeds state minimum requirements.
  
  

Career Growth Opportunities

This role presents substantial prospects for professional advancement and skill enhancement. You will have the opportunity to develop your leadership capabilities while significantly impacting client success.

Company Culture And Values

We take pride in cultivating a supportive and collaborative atmosphere where innovation is encouraged, and team members are recognized for their contributions. Our commitment to client satisfaction and teamwork fosters a culture that celebrates both individual achievements and collective success.

Compensation And Benefits

We provide an attractive compensation package that includes comprehensive healthcare coverage, a 401(k) plan with company matching, paid time off, and mileage reimbursement for business-related travel.

Employment Type: Full-Time