Remote Database Operations Coordinator | WFH

Job Overview

We are in search of a talented Database and Ticket Operations Coordinator to become an integral part of our event operations team. Your expertise will ensure the effective management of ticketing processes and the Salesforce CRM system, which are critical to the successful launch and execution of our events. If you are a detail-oriented and tech-savvy individual with a strong background in Salesforce, ticketing systems, and event logistics, we invite you to apply and contribute to our dynamic organization.

Key Responsibilities

• Manage and configure events within the Salesforce CRM, ensuring the precision and integrity of all data.
• Conduct regular audits and updates of Salesforce data to uphold operational excellence.
• Provide training to internal teams on leveraging Salesforce for effective event management and ticketing.
• Collaborate with IT and Salesforce administrators to resolve issues and enhance system capabilities.
• Coordinate the fulfillment of digital and physical tickets, maintaining communication with vendors and partners.
• Monitor ticket sales, produce performance reports, and ensure adherence to ticketing regulations and best practices.
• Manage seating inventory and address any ticket-related inquiries.
• Offer on-site support during events to guarantee seamless ticket operations and outstanding guest services.
• Assist in the development and implementation of ticketing strategies aimed at enhancing attendee experiences.
• Work in tandem with the Ticket Operations Manager to meet critical deadlines and uphold high operational standards.
• Communicate effectively with team members across departments to align on objectives and priorities.
• Support system improvements and oversee the entire ticketing process.
  
  

Required Skills

• Proficient in Salesforce CRM and ticketing systems.
• Strong capabilities in Excel, CRM software, and project management tools.
• Ability to thrive in a fast-paced, multi-tasking environment.
• Detail-focused with a results-oriented mindset.
• Exceptional time management and prioritization skills.
• Effective interpersonal and communication skills.
  
  

Qualifications

• A minimum of 2 years of experience in ticketing and CRM software management, preferably within live or sporting events.
• A Bachelor's degree in Hospitality Management, Business, Marketing, or a related field.
• Bi/multilingual candidates are preferred.
  
  

Career Growth Opportunities

Join our forward-thinking company that values continuous professional development. We are committed to helping you enhance your skill set, especially in ticketing and CRM management, ensuring you grow alongside our successful team.

Company Culture And Values

Our organization promotes a collaborative and vibrant work environment that values teamwork and open communication. We are dedicated to supporting your professional journey and fostering a culture of adaptability, excellence, and diversity.

Compensation And Benefits

Salary range: \(45,000.00 to \)48,000.00 annually.

We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits. Employees also have access to an Employee Assistance Program, commuter benefits, and a 401K plan with flexible options to meet individual needs. Eligible employees may receive paid leave, including sick leave and holiday pay where applicable.

We are an Equal Opportunity Employer and encourage applicants from diverse backgrounds, including veterans and individuals with disabilities. We look forward to receiving your application!

Employment Type: Full-Time