Clinical Operations Manager at Rhythm

OUR MISSION

At Rhythm, we are on a mission to revolutionize cardiac care through advanced remote monitoring solutions. As a leader in the remote healthcare space with nearly 200,000 patients, our fast-growing tech company leverages cutting-edge technology and expert clinical care to provide exceptional, real-time cardiac monitoring. Our goal is to harness the power of health data, optimizing it for the benefit of all humanity. We believe that by empowering our clinicians, patients, and partners with quality data, we can enhance patient care, expand physician capacity to care, and improve quality of life. Recognized by Deloitte's Technology Fast 500, we are committed to driving progress and expanding access to high-quality care for all patients, regardless of location. Join us as we mobilize the world's health data to create tangible outcomes and a healthier future for everyone.

Job Summary: 

The Clinical Manager plays a critical role in overseeing and guiding the clinical team leads, ensuring that all processes related to report processing, triage, alert management and clinical functions are executed efficiently and effectively.

This position is responsible for setting team priorities, reviewing productivity metrics, and identifying roadblocks while developing and implementing solutions to enhance team performance. The Clinical Manager will serve as the primary point of contact between the clinical team and upper management, ensuring clear communication and alignment with company objectives. This role requires a strong leader with a focus on continuous improvement, excellent communication skills, and the ability to analyze data to drive informed decision-making.

Reports to: 

• Senior Clinical Operations Manager

Supervisory Responsibilities: 

• Directly manages all Clinical Team Leads.

Duties/Responsibilities: 

• Team Leadership:
  • Manage and mentor all clinical team leads, providing guidance and support to ensure effective team performance.
  • Foster a collaborative and positive work environment that encourages teamwork and continuous improvement.
  • Perform yearly employee performance reviews for Clinical Team Leads.
  • Conduct interviews for open clinical positions and follow the onboarding process to ensure a smooth transition.
• Process Management:
  • Ensure that all processes related to narrative report processing, alert management, vendor site report triages are all managed efficiently and effectively.
  • Continuously review and refine clinical processes to enhance efficiency and effectiveness.
• Priority Setting:
  • Set clear priorities for the clinical team based on organizational goals and operational needs.
  • Communicate priorities effectively to the team leaders and ensure alignment with company objectives.
• Productivity Review:
  • Regularly review productivity metrics to monitor team performance and identify areas for improvement.
  • Analyze data to understand trends and make informed decisions to optimize team output.
• Problem-Solving:
  • Identify roadblocks and challenges within the team and develop practical solutions to address them.
  • Work closely with Sr. Operations Managers to review proposed solutions and implement changes to improve team efficiency.
• Collaboration and Communication:
  • Act as the primary point of contact between the clinical team leads and upper management.
  • Provide regular updates to Brittany and other stakeholders on team performance and operational issues.
  • Assess any potential client risks and communicate risk assessment to the Senior Operations Manager.
• Continuous Improvement:
  • Lead initiatives to streamline clinical processes and improve overall team productivity.
  • Encourage feedback from team members to drive innovation and process enhancements.

Required Skills:

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Proficiency in data analysis and productivity metrics.

• Problem-solving mindset with a focus on continuous improvement.

• Ability to set priorities and manage multiple tasks effectively.

• Understanding of Salesforce: Experience with Salesforce or similar CRM systems is essential.

Education and Qualifications:

• Bachelor’s degree (or higher)

• Minimum of three years of management experience or leadership capacity post undergraduate degree.

• Two plus years of experience managing internal and external communication at high level.

• Experience with Microsoft Windows and learning and adapting to operational software. (including SalesForce)

• Minimum of 2 years in operations clinical role with device knowledge.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 

• Must be able to lift up to 15 pounds at a time.