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Customer Service Officer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
India

Offer summary

Qualifications:

Minimum full-time graduation, 2-5 years in General Trade, Channel Sales experience, Expertise in ROI calculations, Experience with distributor handling.

Key responsabilities:

  • Drive sales and distribution of products
  • Maintain allocated territory and customer relationships
  • Achieve sales targets through personal selling
  • Analyze market for competitive improvement
  • Monitor performance and organize promotional activities
Unilever logo
Unilever XLarge https://www.unilever.com/
10001 Employees
About Unilever
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
See more Unilever offers

Job description

Job Description:
Department: Ice Creams
Title: Customer Service Officer
Location: Ananthapur
Grade: 1A

MAIN JOB PURPOSE:

The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

JOB SUMMARY (JOB DESCRIPTION)

  • Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
  • Achieve sales targets through personal selling (visiting market) and driving RS system.
  • Analyse how to improve the competitive position in the market through improved customer service.
  • Negotiate with his RS and develop his people on managing customers to obtain more business.
  • Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
  • Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
  • Within budget limits for brand activities organize promotion activities in consultation with the superiors.

KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS)

  • Required a Minimum Fulltime Graduation
  • Minimum 2 years of Experience in Channel Sales.
  • Excellent in ROI Calculations & RS Distribution Management
  • Should be well-versed with RS appointment & Sales Planning
  • Conducting promotional activities & execution
  • Decent Communication in English and Local language is desired

#LI-Remote

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Distribution Management SystemsPromotional StrategiesSales PlanningChannel SalesMarket Analysis

Other Skills

  • Sales
  • Customer Service
  • Communication
Are you interested?

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