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Remote Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Work from:

Portugal

Offer summary

Qualifications:

Excellent customer service skills, Proficient in Microsoft Office and Google Docs, Ability to multitask and stay organized, Able to work independently with minimal supervision, Strong communication and email writing skills.

Key responsabilities:

Manage day-to-day operations of storage facilities
Provide outstanding customer service via phone and email
Promote positive online reviews and collection tasks
Coordinate maintenance with local crew and vendors
Process payments and prepare required reports

HireLATAM Human Resources, Staffing & Recruiting Startup https://www.linkedin.com/

11 - 50 Employees

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Job description

HireLatam is a premier recruitment agency that connects exceptional talent in Latin America with outstanding opportunities in the United States. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Customer Service Representative (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,200 USD/month + $20 bonus per 5-star Google review (payments through Wise)

Schedule: Monday to Friday, 8:00am - 5:00pm Eastern Time

Benefits:12 holidays flexible to local country, 15 PTO days - facility customer service is fully closed on Easter, Christmas, and US Thanksgiving Day. The remaining holidays can be customized to your local national holidays.

Our Client:

Our client owns a group of three storage facilities in North Carolina and South Carolina, USA. They have another two storage facilities under contract/under construction that will begin operation in the next three to six months.

Job Overview:

Their facilities are remotely managed. Customers interact with them by phone, email, or manage their accounts online. The CSR is the central contact for all customer related issues, and is the front line for coordinating maintenance and repairs.

Responsibilities:

Manage the day-to-day operations of one or more storage facility locations
Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and email inquiries. Customer rental and move-in experience must be positive through friendly interaction and knowledgeable guidance.
Promote positive online reviews
Perform collection tasks for past due customers to include phone calls, preparing emails or letters, preparing Auction Sales paperwork; document customer correspondence in the computer system.
Interact with local maintenance crew and vendors to ensure the site is clean and presentable and that units are ready to rent.
Accept and process payments for storage rent
Prepare and submit operational, accounting, and/or other reports as required by company policy

Qualifications, Skills and Key Competencies:

Positive, enthusiastic demeanor with customers. Excellent customer service and communication skills.
Ability to multitask, be organized, and complete assigned duties
Ability to work independently with minimal supervision
Proficient computer skills including Microsoft Office (Word, Excel), Google Docs, Gmail
Ability to compose professional emails with proper grammar