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Junior Customer Support Specialist, Bolt Food

Remote:

Hybrid

Contract:

Full time

Salary:

86 - 192K yearly

Experience:

Junior (1-2 years)

Work from:

Tbilisi (GE)

Offer summary

Qualifications:

Excellent spoken and written Georgian and English, Strong communication skills, Passionate about customer support.

Key responsabilities:

Create loyal fans through exceptional service
Share ideas to improve support quality and speed
Build a support team in a growth environment
Work in rotative shifts

Bolt Fintech: Finance + Technology Unicorn https://bolt.eu/

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

<gh-intro>
<text>

We are looking for a Junior Customer Support Specialist for Bolt Food.

Morning shift: 09:00am-18:00pm
Midday shift: 14:00pm-23:00pm or 16:00pm-01:00am
Night shift: 18:00pm-03:00am, 19:00pm-04:00am, 20:00pm-05:00am, 05:00am-14:00pm

Please note that this position is procured by a third party representing a local partner. Bolt Group companies are not involved in the recruitment process.

</text>
</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

As a Junior Customer Support Specialist you will contribute to improve the quality & speed of Bolt's customer support. Are you after a high-impact role in a fast-growing organization where you can build from scratch and scale both yourself and the business? Then this one might be for you.

Salary: 1690GEL Gross + Annual Bonuses

Probation Period: 6 months

</text>
</gh-role-detail>

<gh-responsibilities>

<title>Your daily adventures will include:</title>

<point>Create loyal fans by showing them we really care</point>
<point>Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support</point>
<point>Be a key player in building a support team in a challenging growth environment</point>
<point>Work in rotative shifts: day (9am – 6pm)/evening (2pm-11pm) / weekend <point>

</bulletpoints>
</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>You're a great communicator</point>
<point>You understand what outstanding customer support looks like and be ready to go the extra mile</point>
<point>You are always ready to put customers first, be passionate about helping others</point>
<point>You are curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt</point>
<point>You have excellent spoken and written of Georgian and English</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
</text>
</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location.</text>
</gh-perks>

#LI-Hybrid