Sr. Sales Operations Professional

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

About the Job:

The Revenue Operations Analyst will be responsible for assisting our customer facing teams with structuring deals within our CRM to ensure that our bookings policy and SaaS revenue model is followed. The Revenue Operations Analyst will collaborate with the team to provide guidance, deal review, and finalize sales bookings within the CRM. In addition, the Revenue Operations Analyst will create sales tools that assist the team with calculating appropriate pricing structure that is beneficial for both the customer, and LiveRamp. The Revenue Operations Analyst will support consolidated reporting, standards around KPIs and metrics (i.e.: bookings, pipeline), forecasting, sales tools and sales enablement. This person will also have an important role in driving adoption related to cross-functional alignment of processes including cross-divisional deals, and pricing. This role reports to the LiveRamp Revenue Operations Manager.

Job Responsibilities:

• Read, interpret and understand complex legal agreements 

• Accurately and efficiently complete pricing calculators by taking pertinent contract data and entering into calculator for upload to system of record

• Apply conceptual understanding using logic and reasoning to interpret and apply complex booking guidelines to contracts

• Support Price-Getting & Price-Setting initiatives for data gathering and intelligence

• Support client-facing teams in calculating appropriate pricing models for new customers, and growth upon Existing customers. Namely, point-of-diminishing return on SaaS revenue

• Provide direction and training to Account Executives, Customer Success Managers, and Business Development Managers in regard to reflecting Customer Agreement structure within Salesforce.com opportunities

• Define, document, and maintain sales policies across Divisions and geographies to encourage the right behavior and alignment with our bookings policy and SaaS revenue model

• Be a liaison between Accounting/Billing, FP&A, Legal, Sales, Sales Compensation and Sales Operations for everything deal related

• Implement, document, enforce processes, and tools that will maintain integrity and accuracy of sales data in Salesforce.com and integrate with business intelligence software and other sales tools

• Be a sales advocate and partner with internal organizations to understand complex sales issues

• Assist with ensuring that all end-of-quarter deals are reviewed and finalized in a timely manner

• Work with Corporate Insurance, Data Ethics, Legal, Security, Tax to collect internal approvals for Client Agreements

• Perform deal desk responsibilities in the early stages of deal negotiations by providing deal guidance around bookings, deal structure, forecasting implications and revenue recognition.

• Manage a queue of RevOps tickets/cases and ensure inquiries are addressed by the appropriate parties in a timely manner to reach SLA requirements.  

• Help in establishing, and implementing best practices for teams’ operational excellence initiatives 

• Present on changes to policies and rules as necessary
   

Job Qualifications:

• 3-5 years of experience in Sales Operations, Revenue Operations, Order Management or Deal Desk

• BS or BA degree required

• Salesforce.com and or CRM experience specific to analytics, training, and adoption

• Proficient with ERP systems

• Strong competency with Excel, business models, pivot tables, charts and graphs

• Must be able to function as part of a team and adhere to strict deadlines in a fast-paced, ever evolving environment

• Use strong logic and reasoning skills to understand and action complex concepts

• Ability to synthesize information into actionable insights and contribution to both creating and executing business strategies

• Able to work with a high degree of autonomy in a global environment

• Ability to take initiative and make recommendations on how to improve existing processes

• Must be a self-starter, smart, ethical, friendly, hard-working and proactive (no exceptions)

• Attention-to-detail and ability to multitask are critical

• Strong communication and interpersonal skills. Must be comfortable with public speaking and providing training to others.

The approximate annual base compensation range is $93,000 to $140,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:

• People: work with talented, collaborative, and friendly people who love what they do.

• In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.

• Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 

• Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.

• Whole Health Package: medical, dental, vision, and disability insurance. Plus mental health support (via Talkspace) and fitness reimbursement up to $100 per month. 

• Savings: our 401K matching plan helps you plan ahead.

• RampRemote: a comprehensive program to assist you in setting up a home office that works for you.

• Location: hybrid work (1-3 days a week in office) in San Francisco or Seattle preferred.

#LI-Remote

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.