Location
Charleston - 997 Morrison Drive, Suite 402
Business
We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Maymont Homes was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!
Job Description
Primary Responsibilities: The Market Leader in Charleston, SC is a pivotal Field position responsible for market performance. Primary responsibilities include day-to-day operational efficiencies tied to occupancy, budgeting, expense control, vendor management, quality control, timeline management and scheduling as it relates to turnover, renovation, contractors and field personnel within the assigned market. The Market Leader will collaborate with the shared service departments to ensure that homes within their market meet or exceed financial performance and ownership objectives. Such objectives include (but are not limited to) revenue management, monitor & control overall expenses, staffing levels, training for overall safety & legal compliance. All Single-Family Rental homes are maintained to Company standards with a continuous focus on asset preservation while remaining customer centric for internal and external experience alike.
Skills & Competencies:
- Bachelor’s degree or equivalent work experience preferred.
- 5+ experience in Property or Operations management
- 2+ years in project management or property maintenance, beneficial
- Understanding, tracking and managing Net Operating Income (NOI) and Profit and Loss (PNL)
- Experience managing, coaching and motivating a team.
- Demonstrated ability to problem solve and provide oversight for vendor partners and/or employees to achieve market goals.
- Ability to interact with internal teams for collaboration on projects and day-to-day interactions.
- Strong ability to provide exceptional customer service and engagement with residents, trade partners, and municipal leaders when required.
- Knowledge in fair housing and local real estate laws and basic building codes
- Intermediate knowledge of Word, Excel and PowerPoint; advanced preferred
- Intermediate knowledge of apps and general software to work independently in the field with software
- Demonstrated strong written and verbal communication skills
- Detail oriented, with the ability to produce high quality work in a deadline-oriented environment
- Ability to prove critical thinking and problem-solving concepts
- Appropriate means (reliable, Wi-Fi, uninterrupted workspace) to work from home when not in the field at rental properties.
- Valid driver's license, proof of auto insurance and reliable transportation to conduct site/property inspections and other duties as needed in the field
Essential Job Functions:
- Adhere to SOP for budgeting and quality management through turnover and renovation work including responsibilities to sign-off on expenditures related to maintenance, concessions, construction projects and verifying move-in ready conditions
- Ability to research, allocate and provide justification for resident chargebacks in accordance with company and municipality guidelines.
- Train, Schedule or perform a variety of inspections including but not limited to, Initial, WIP, Punch, LDOM (Long Day on market), MAW (Market Acceptance Walks) and Move-In Inspections, in accordance with guidelines
- Review inspections and communicate condition of home and any improvements needed during listing period
- Lead the efforts for market level emergencies (e.g. wide-spread scam activity, prospect feedback, city or county inspections, criminal activity, squatters or acts of God)
- Work closely with the acquisitions, pricing, leasing & Triage teams for accurate rentals and buying/selling opportunities
- Promote and execute exceptional customer service for for internal and external customers alike
- Visit and report on competitor’s homes
- Represent the company in any engagement with municipalities for permitting, occupancy certifications, utilities, and/or court proceedings, i.e., evictions
- Material Interest to Hire, train, manage and evaluate work of direct/indirect reports in the field
- Handle first line escalations and questions between team and other departments
- Documentation and reporting as required by internal processes
- Other duties, as assigned by supervisor or leadership team
Key Metrics & Responsibilities
- Audit inspections
- Hit approved budget
- Days to lease
- Turnover Downtime
- Turnover and occupancy rates
- Move in maintenance issues
- LDOM (Long Day on Market) issues and pricing
- Customer satisfaction
- Goal setting
Why work for Maymont Homes ?
Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!
Outstanding benefits package – our benefits are provided by Brookfield and offer immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full time employees.
Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.
Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.
Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
