About ISACA:
ISACA is a global professional association and learning organization that leverages the expertise of its 180,000+ members who work in digital trust fields such as information security, governance, assurance, risk, privacy and quality. It has a presence in 188 countries, including 225 chapters worldwide. Through the ISACA Foundation, ISACA supports IT education and career pathways for underresourced and underrepresented populations.
Overview:
The Event Services Specialist is responsible for a variety of operations in support of ISACA’s Events. Responsibilities include management of registration and housing services, event mobile apps and the vendors/technology that support those initiatives. This individual will also work closely with the Integrated Marketing team and IT team on the development and maintenance of our event websites. Additionally, they will collaborate with the internal data analysts and central processing to ensure accurate reporting for the planning and logistics of the events. Onsite management of the above items and other logistics will also be required.
Responsibilities:
Key Responsibilities:
Event Registration Management:
- Oversee the entire pre-event registration process, including building event forms, setting pricing and discounts, and managing ticket types.
- Execute complex setups for in-person events and provide backup support for virtual events.
Onsite Registration Oversight:
- Manage onsite registration services, including vendor management for onsite badging (RFPs, sourcing) and overall operations.
Housing Coordination:
- Maintain rooming lists, track attrition, generate pace reports, and manage communications related to staff, vendor, and VIP housing.
Event Mobile App Management:
- Oversee the event mobile app, including vendor management (RFPs, sourcing) and processes for app development, attendee communication, and support.
Collaboration:
- Work closely with the integrated marketing team to ensure that event webpages are accurate, clear, and regularly updated. Collaborate with IT to enhance user experience on these pages.
- Collaborate with internal data analysts to create and maintain dashboards, reports, and templates for in-person events.
Policy Development:
- Develop, maintain, and communicate policies and procedures related to registration and housing services.
Team Participation:
- Participate in regular team meetings, providing updates on registration, housing, and mobile app statuses.
- Assist the manager with budgeting for registration, housing, and mobile app services for each conference as needed.
Professional Development:
- Stay updated on job knowledge through educational opportunities, reading industry publications, and participating in professional organizations.
Logistical Support:
- Provide logistical support and backup for team coordinators as assigned.
Qualifications:
REQUIRED FIELD OF STUDY:
• n/a
MINIMUM YEARS OF EXPERIENCE REQUIRED:
• 3+ years
DESCRIPTION OF MINIMUM EXPERIENCE REQUIRED:
• Experience with planning or assisting with the planning of live, in-person events
• Has worked technology to support registration, customer management or something similar
• Has developed and/or maintained detailed weekly reports
• External customer service experience
• Development and management of internal processes
• Working with cross functional teams
• Ability to travel domestic and International
• Experience working in an event based environment
Preferred Field of Study:
- Liberal Arts or Hospitality management
Preferred Years of Experience:
Description of Preferred Experience:
- Experience working with virtual events (webinars, virtual conferences, etc.)
- Vendor management and sourcing/contract negotiation exposure
- Experience with US based international organization, ideally a trade or professional association
- International travel experience
- Project management
Jira, Salesforce, Microsoft Teams knowledge
Equal Opportunity Employer (EEO):
ISACA is proud to be an equal opportunity employer. ISACA is committed to building an environment of diversity, equity, and inclusion where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, age, ancestry, disability, genetic information, citizenship, sexual orientation, veteran status, marital status, familial status, military discharge status, or any other characteristic or status protected by federal, state, or local law. We support an inclusive workplace where employees excel based on merit, qualifications, experience, and ability.
