RNI Commercial Development Manager

Description

Position Summary

As our RNI Commercial Development Manager, you will help support the expansion and success of our consignment inventory management program, known as RightNow Inventory.  You will engage extensively with FFF Enterprises customers and manufacturer partners, internal customer facing commercial teams, and marketing services to drive RNI technology solutions adoption. In addition, you will contribute to the design and success of RNI initiatives through VOC feedback, marketing and sales collateral design, and new product development.

Essential Functions and Duties

RightNow Inventory

• Contribute as a subject matter expert in the presentation of the RNI program value in collaboration with FFF commercial teams to customers and manufacturers.
• Provide expertise in RNI solutions and inventory management technology to both internal and external stakeholders.
• Successfully lead cross-functional project teams through a staged onboarding process for large, multi-site RNI installations.
• Contribute to contract negotiations and business terms clarification for new RNI customers.
• Generate new leads for the RNI program and identify prospects to achieve sales revenue targets.
• Track sales activities and pipeline status in company CRM and keep current by updating account information.  Provide regular customer and prospect reports.
• Contribute to BU revenue and cabinet installation forecasting.
• Conduct virtual demonstrations of RNI inventory device technology.

RNI Program Development

• Collaborate closely with corporate Marketing in the creation and improvement of related sales artifacts and tools including customer presentations, product demonstrations, trade show presentations, overview sheets, product videos, etc.
• Work closely with RNI Operations and FFF commercial team to identify and develop strategies to grow underperforming RNI accounts.  
• Identify and communicate product improvement enhancements to Product Management that address customer paint points or new opportunities related to product or technology.
• Stay current with industry trends and competitors initiatives. 
• Contribute to New Product Development efforts in coordination with RNI Product Manager to develop features, competitive insights, market trends, and go-to-market strategies.

Other

• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.

• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose,
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.

• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Qualifications

Education, Knowledge, Skills, and Experience

Required Education:

• Requires a bachelor’s degree.  Focus on Business or Marketing with a technology or supply chain focus is preferred.

Required Knowledge:

• General knowledge of concepts, practices and procedures related to pharmaceutical or medical device distribution and HCP inventory management practices.

Preferred Knowledge:

• Hospital central pharmacy operations and best practices.
• Sales or user experience with automated medication dispensing systems used in healthcare settings, such as hospitals and pharmacies.

Required Experience:

• Minimum of five (5) years sales or marketing experience within healthcare industry with a focus on supply chain management, pharmaceutical, medical device, or medical technical sales.  Verifiable examples of the following:
  • Experience and ability growing healthcare technology-based business.
  • Experience evangelizing new technology concepts and influencing C-Level decision makers to purchase and adoption.

Preferred Experience:

• Experience working with Hospital pharmacy inventory management systems and a strong understanding of best practices.
• Experience in managing complex, large-scale projects involving multiple stakeholders.
• Experience with the integration of new technologies within healthcare settings.

Required Skills:

• Ability to work independently, highly motivated, organized, goal oriented and driven to achieve success.
• Advanced negotiation and persuasion skills to effectively handle contract negotiations, along with the ability to persuade and influence decision-makers at all levels.
• Expertise in managing complex customer relationships, including the ability to resolve conflicts, manage expectations, and build long-term partnerships.
• Excellent communication (oral and written), presentation and interpersonal skills.
• Ability to formulate concepts and communicate technical information to a non-technical audience. 
• Strong ability to analyze market data and performance metrics to identify trends and make informed business decisions.
• Capable of capturing detailed customer requirements and communicating with support teams.

Preferred Skills:

• Proficiency with MS Excel and/or MS Access and the ability to work with large data sets to extract reports and insights.
• Proficiency with MS PowerPoint and presentation development.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for prolonged periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.  The employee occasionally lifts to 20 lbs. and occasionally kneels and bends. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.   Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.  Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.  Must have the ability to exercise discretion as well as appropriate judgments when necessary.  Must be proactive in finding solutions.

Direct Reports

No

EEO/AAP Statement

FFF Enterprises/Nufactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics