Service Contract Specialist

Description

The Service Contract Specialist will own the operational process enabling the smooth delivery of Logitech Services to our global business customers in our Video Conferencing business line. Working closely with a range of functions including internal operation data specialists, customer services and various IT groups, this role offers a great deal of exposure to the successful experienced candidate. Ensuring customers can access the services they are entitled to and be delighted by the Logitech experience is paramount. 

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors you’ll need for success at Logitech. In this role you will:

• Be responsible for the timely and accurate processing of customer purchase orders

• Manage day to day processing of Service eligibility, including data collection, validation of eligibility and interfacing with key internal and external stakeholders 

• Identify issues in the validation process, dealing with exceptions and identifying root cause

• Propose, drive and document process creation and continuous improvement

Key Qualifications:

For consideration, you must bring the following minimum skills and behaviors to our team:

• Proven experience in customer service, account management or related role preferably in a service based company

• Experience within the IT services industry desirable

• Be process and detail oriented with strong troubleshooting and data management skills

• Strategic and critical thinker who takes initiative and ownership

• Excellent communication skills both written and oral, with internal and external teams

• Strong work ethic, professionalism, pride and desire for success

• Excitement to develop new skills and take on new challenges 

• Experience in Salesforce, Tableau and Oracle Financials desirable

• Strong in Excel/Google spreadsheet and database queries/management 

• Fluent in spoken and written English

• A minimum of 3 years relevant experience

Education:

• Preferably Business Analysis, BIS or related field

Across Logitech we empower collaboration and foster play. We help teams collaborate/learn from anywhere, without compromising on productivity or continuity so it should be no surprise that most of our jobs are open to work from home from most locations. Our hybrid work model allows some employees to work remotely while others work on-premises. Within this structure, you may have teams or departments split between working remotely and working in-house.  

Logitech is an amazing place to work because it is full of authentic people who are inclusive by nature as well as by design. Being a global company, we value our diversity and celebrate all our differences. Don’t meet every single requirement? Not a problem. If you feel you are the right candidate for the opportunity, we strongly recommend that you apply. We want to meet you! 

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. We believe that good health means more than getting medical care when you need it. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them being that there are too many to list here and they vary based on location.

“All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.”

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