Senior Revenue Operations Analyst

We’re HCSS. We’re a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is to help customers dramatically improve their business through our innovative, high-quality software and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row. 

WHO WE NEED: 

We’re currently looking for a Senior Revenue Operations Analyst to join our growing team and help oversee the planning, execution, and optimization of our sales processes and strategies. As a Revenue Operations Analyst, you will play a critical role in optimizing our revenue operations processes and ensuring the accuracy and efficiency of our sales pipeline management. This role requires a deep understanding of revenue operations functions, particularly within the context of Salesforce, and a strong ability to collaborate and communicate effectively with cross-functional teams. Your primary responsibilities will revolve around opportunity hygiene, data analysis, reporting, and Salesforce support and sales process improvement initiatives to maximize revenue generation.

• Bachelor's degree in business administration, finance, STEM or a related field
• Minimum of 5 years of experience in revenue operations, sales operations, or a similar role within a technology or software company preferred
• Proficiency in Salesforce CRM, including advanced understanding of opportunity management and reporting
• Strong analytical skills and the ability to extract insights from datasets
• Excellent communication skills, with the ability to effectively collaborate with both IT and Sales teams 
• Detail-oriented mindset with a commitment to data accuracy and integrity
• Proactive problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment.

WHAT YOU’LL DO:

Opportunity Hygiene Ownership:

• Take ownership of the opportunity management process in Salesforce, ensuring accurate and up-to-date information at all stages of the sales pipeline
• Regularly monitor and maintain data integrity, opportunity type, stages, attribution, and close dates
• Work closely with the sales team to enforce data hygiene best practices, provide training when necessary, and resolve any data inconsistencies or issues

Salesforce Support:

• Serve as a subject matter expert for Salesforce, providing guidance and support to the sales team on system usage, best practices, and data management
• Assist with user onboarding, training, and ongoing system maintenance, including managing user roles, permissions, and access levels
• Collaborate with the IT team and Salesforce administrators to troubleshoot issues, implement enhancements, and drive system integrations

Data Analysis and Reporting:

• Conduct in-depth analysis of sales data, revenue trends, and key performance indicators (KPIs) to identify areas of improvement and make data-driven recommendations to optimize revenue operations
• Create and deliver regular reports and dashboards to provide insights into sales performance, pipeline health, and other relevant metrics to stakeholders and senior leadership

Process Improvement

• Collaborate with the sales team, marketing, customer success, and other cross-functional teams to align processes and ensure smooth handoffs and transitions between departments
• Identify opportunities for automation and implement system enhancements or Salesforce customizations to improve overall sales effectiveness

Commission Plan Execution

• Collaborate with the finance and operations team to administer commissions for the sales team including tracking results, calculating rates and communicating results

BENEFITS & PERKS:

Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work hybrid or remote
• Medical, Dental, and Vision Premiums
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc
• 401K with match
• Tuition reimbursement