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Insights Analyst

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Costa Rica

Offer summary

Qualifications:

Familiarity with customer data platforms., Experience in data insights analysis., Knowledge of Salesforce and CX platforms., Proficiency in Business Intelligence tools like Tableau., Ability to launch and analyze surveys..

Key responsabilities:

  • Analyze and integrate customer satisfaction data.
  • Create dashboards, reports, and presentations.
  • Manage Contact Data Standards and quality metrics.
  • Report on survey opportunities and findings.
  • Liaise with senior officials for business impact.
Experian logo
Experian Information Technology & Services XLarge https://www.experianplc.com/
10001 Employees
HQ: Costa Mesa
About Experian
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.
See more Experian offers

Job description

Company Description

Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian

Job Description

CX Reporting & Insights

  • Analyze quantitative and qualitative data to develop relevant insights by ad hoc reports and visualizations 
  • Integrate customer feedback and satisfaction data with operational data from a variety of sources to create impactful dashboards, reports, and analysis
  • Build meaningful reports  and presentations in Excel, Tableau, Salesforce , Experian’s CX platform and power-point
  • Create insight-driven alerts, reports, presentations and dashboards to provide easy access to customer feedback across the organization
  • Be able to summarize  main reporting methodology and findings to your team and team-members
  • Be a important partner to consultants, solution providers, and partners for all insights-driven programs
  • Ad-hoc data pulls for the FSD and on behalf of NA

CX Global Standards, Documentation & Reporting

  • Champion Client Journey Map and related Goals
  • Manage Contact Data Standards, Process, and establish contact data quality metrics for surveys
  • Report to business on survey opportunities: response rates, completion times, abandon rates

Operations

  • Build customer contact files surveys in CX Platforms 
  • Produce management information and reporting to partners.
  • Ensure CRM, Tableau, and other systems are accurate and up to date.
  • Liaise directly with senior officials of businesses to understand the bigger financial picture that could affect the business.

Qualifications
  • Familiarity with customer data platforms
  • From different sources, extract valuable insights, and use them to inform strategic approach
  • Ability to integrate customer satisfaction data with operational data from a variety of sources, including Salesforce.
  • Demonstrated history of creating impactful dashboards, reports, and analysis.
  • Must have a working knowledge of Salesforce, Sales Insight and CX Platforms
  • Comfortable using Business Intelligence tools like Tableau, PowerBI  to retrieve data and build well-designed visualizations and dashboards.
  • Familiarity with survey platforms and can launch surveys and analyze results

Additional Information

This is a permanent home-based role in Costa Rica. No relocation available.

Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work, Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Report GeneratorsSurvey PlatformsCustomer Interaction ManagementCustomer Data ManagementPower BISalesforceBusiness IntelligencePresentation TrainingData AnalysisDashboardTableau (Business Intelligence Software)

Other Skills

  • Problem Solving
  • Analytical Thinking
  • Verbal Communication Skills
  • Collaboration
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