Service Chain Operations Manager (German and English speaking) - Linux OS Services (REF3424V)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH)is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

We are looking for service chain operation manager with knowledge about Linux OS Management  to manage the service operation team, and handles customer service interactions, reports, and repairs. The service chain operation manager ensures excellent customer service, maintains strong relationships with one of TOP customer of our company and third-party vendors.

Job Responsibilities:

• Oversee the operation of Linux servers, ensuring high availability, performance, and security.
• Manage the full service chain from infrastructure management to application deployment and maintenance in a Linux environment.
• Develop and implement standard operating procedures for system setup, configuration, and management.
• Collaborate with IT development teams to streamline deployment processes and introduce automation wherever possible.
• Lead incident management processes including troubleshooting, root cause analysis, and permanent resolution implementation.
• Monitor system performance, prepare performance reports, and conduct performance tuning.
• Ensure compliance with IT security standards, best practices, and company policies.
• Manage and mentor a team of Linux system administrators and support personnel.
• Coordinate with vendors and service providers to ensure efficient operation of Linux-based systems.
• Stay updated with emerging technologies and trends in Linux administration and operations.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Fluent German and English language knowledge 
• At least 5 years of experience in Linux system administration and operations.
• Strong knowledge of Linux distributions such as Red Hat, CentOS, Debian, or Ubuntu.
• Experience with scripting languages such as Bash, Python, or Perl.
• Proficiency in automation tools like Ansible, Puppet, or Chef.
• Excellent problem-solving skills and the ability to manage complex and large-scale Linux environments.
• Strong leadership skills and experience managing technical teams.
• Excellent communication and collaboration skills.

Desired Skills:

• Certifications in Linux system administration (e.g., RHCE, LFCE).
• Experience with cloud platforms (AWS, Azure, Google Cloud) is a plus.
• Knowledge of container technologies like Docker and Kubernetes.
• Experience in ITIL service management framework.

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.